Jersey Mike's Subs
🍽️ Restaurants · Spokane
total experiences
replied on google
Most reported issues
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Experiences
Staff displayed unprofessional behavior and hostility toward delivery drivers.
Business reply on Google
Thank you for sharing your experience. We apologize for the negative interactions you've encountered and understand the importance of treating all delivery partners with respect. Your feedback is valuable, and we will address these concerns with our team to improve service. We appreciate your patience and understanding.
Long wait time and poor staff responsiveness for an app order.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience and frustration caused by the delay and service you encountered. Your feedback is important to us, and we will address these concerns with our team to improve our service. We hope to have the opportunity to serve you better in the future.pr
insufficient portion sizes and poor quality of sandwich ingredients
Business reply on Google
Thank you for sharing your experience. We apologize for not meeting your expectations with the sandwich quality and portion size. Your feedback is valuable, and we will address this with our team to improve our service. We hope you might consider giving us another chance in the future.
Staff failed to provide a ready order after a long wait.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience you faced with the service. Your feedback is valuable, and we will use it to improve our efficiency and customer service. We appreciate your patience and hope to serve you better in the future.
The restaurant consistently prepares incorrect food orders.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience with incorrect orders. Your comments are important to us, and we will use them to improve our service. We hope you'll consider giving us another chance in the future.
Staff ignored allergy request and served customers out of order
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience and frustration you encountered during your visit. Your feedback is important, and we will address these issues with our team to improve our service. We encourage you to contact us directly to discuss your experience further. Thank you for bringing this to our attention.
The restaurant has a persistent foul odor inside the premises.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your recent experience and the concerns you've raised. Your comments are important to us, and we will look into the issues mentioned to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future.
Order was not delivered and neither party provided a refund
Business reply on Google
We're truly sorry to hear about your recent experience with our app and the delivery service. We understand how frustrating this situation must be. We're committed to improving our services and your feedback is invaluable in this process. We encourage you to reach out to our customer service team directly so we can address this issue. Thank you for bringing this to our attention.
Employee failed to change contaminated gloves after leaving the store.
Business reply on Google
We're truly sorry to hear about your experience. We take food safety very seriously and what you've described is not in line with our standards. We appreciate you bringing this to our attention and we will address this issue with our team to ensure it doesn't happen again. Your feedback is invaluable in helping us improve. Thank you.
Staff failed to prepare the online order by the pickup time.
Business reply on Google
We're truly sorry to hear about your experience. It's our aim to provide efficient service, especially for pick-up orders. Your feedback is valuable and we'll certainly address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to serve you better in the future.
Customer ignored at counter and treated unprofessionally by staff
Business reply on Google
Hello Karina, We appreciate the time you took to leave us feedback. You deserve better and we would love to show you that we can do better. Customer happiness is important to us and we hope you will give us another chance in the future. Please reach out to us directly so that we can address your concerns further!
The sandwich order was prepared incorrectly and contained unwanted ingredients.
Business reply on Google
Grace, We appreciate the time you took to leave us feedback. We're sorry you had a bad experience with us. Your review is concerning to us and we need to know more. Please reach out to speak with someone from our team at 509-474-9161.
Poor customer service and lack of assistance with menu options
Business reply on Google
Trevien, We want to thank you for taking the time to give feedback about your recent experience. We sincerely apologize for the frustration you experienced at our location. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience.
The sandwich was inedible due to an excessive amount of oil.
Business reply on Google
Hi Crystal, Thanks for sharing your experience. Allow me to apologize on behalf of our team. We appreciate your feedback and support and hope you'll consider coming back in the future.
Online order was delayed significantly due to poor staff prioritization
Unsanitary food preparation area and extremely dirty restroom facilities.
a long hair was found inside the sandwich
Customer was unable to redeem promised compensation coupons for service errors.
Business reply on Google
blasingameblake : I am terribly sorry to hear about your experience! Did they take care of you and give you the food, even though the coupons didn't ring in? Can you please reach out to me at nikkiroberts02@gmail.com, so that I can help to take care of this situation?
inaccurate order fulfillment and failure to honor promised compensation
Business reply on Google
David :I am so sorry to hear about your poor experience! We are diligently working with our new crew to ensure that all items are in all or our third party orders. I really appreciate you bringing this to my attention! I would love for you to email me over your mailing address, so that I could send you a couple of free sub coupons for this mistake! jms18021@gmail.com
Excessive wait time and unprofessional employee behavior observed.
Business reply on Google
Brooke : I am so sorry to hear we didn't nail your experience. I would love some more feedback on the employee that seemed off and am curious what you ordered, because nothing should take that long to prepare and your wait time seems absurd. Could you please email me at JMS18027@gmail.com with some more feedback? I'd really like to get to the bottom of this situation. Thank you!