Jersey Mike's Subs
🍽️ Restaurants · Stoughton
total experiences
replied on google
Most reported issues
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Experiences
poor sandwich preparation and rude staff service
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience with the sandwich and the service. Your comments are important to us, and we will address these concerns with our team to improve our offerings and customer service. Please reach out to reviews@Jmteams.com so we can better assist you.
Customer found a hair in their food wrap
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience you encountered and appreciate your understanding. It's great to hear that Mathew addressed the situation promptly and professionally. Your feedback is valuable in helping us maintain high standards. We hope to serve you better in the future.
Foreign packaging material found inside the prepared sandwich meat.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience you encountered with your order. Your feedback is important, and we will address this issue with our team to ensure it doesn't happen again. We appreciate your understanding and hope to serve you better in the future.
Long wait times and poor food quality
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience with the wait time and the quality of the food. Your comments are important to us, and we will address these issues with our team to improve our service. We appreciate your input and hope you might consider giving us another chance in the future.
Staff yelled at customer over ordering process and sandwich lacked meat.
Business reply on Google
We're sorry to hear about your experience. We strive to provide clear instructions and a welcoming environment for all our customers. Clearly we fell short in this instance. We will use your feedback to share with our team and to improve our service. We hope you'll consider giving us another chance in the future.
The turkey sub was excessively oily and the bread was soggy.
Business reply on Google
We're truly sorry to hear about your experience with our turkey sub. We strive to provide the best quality food and it seems we fell short this time. Your feedback is valuable and will be taken into consideration as we continue to improve our offerings. Thank you for bringing this to our attention. Please share with reviews@jmteams.com and we can help make it right!
Staff repeatedly failed to follow specific order instructions for chicken sub.
Business reply on Google
We take your feedback seriously and will use it to improve our communication and order accuracy. We strive to provide excellent service to all our customers and we regret that we fell short in this instance. Thank you for bringing this to our attention.Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to Review@jmteams.com so we can rectify this issue.
Manager verbally abused customers and threatened their safety
Repeated incorrect orders and unprofessional behavior from the store manager.
Staff exhibited rude behavior and poor customer service during order process.
Staff ignored phone call and prepared incorrect sandwich order.
unsanitary food handling practices and counter cleaning procedures
Staff displayed rude behavior and failed to follow order instructions correctly.
The store is poorly cleaned with sticky surfaces and incorrect orders.
Long delivery time with cold food and missing items.
Business reply on Google
Our team is sorry to read of your disappointment in this experience. Your satisfaction is important to us, so a chance to speak further about this would be appreciated. Kindly send an email with the date of this order to alg@gqsubs.com. Thank you, and we look forward to hearing from you.
Staff ignored customers for nine minutes without acknowledgment.
Incorrect order preparation and poor staff performance
Staff ridiculed customer and used cross-contaminated condiment containers.
Business reply on Google
We're thrilled that you had an amazing experience here, Quint! Offering top-notch subs made with flavorful, high quality ingredients is always our focus, and we work hard to provide kind service and a clean environment. Our team looks forward to many more visits from you!
The food quality was poor and the prices were too high.
Business reply on Google
Our team is saddened that you didn't enjoy your meal. It's always our hope that our guests find great value in the quality we serve, but we appreciate you sharing your feedback. If there's anything more you'd like to discuss, kindly send an email with the date and time of your visit to alg@gqsubs.com. Thank you.
The sandwiches are prepared with excessive oil causing the bread disintegration.
Business reply on Google
Robert, attention to detail is important to us, and we always want to serve high quality subs, so it's disappointing to read your comments. Please send an email with the date and time of your most recent visit to alg@gqsubs.com, as we'd like to address these concerns and work to provide you with a five-star meal.