Jersey Mikes
🍽️ Restaurants · Toms River
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The sandwiches contained an insufficient amount of meat.
Business reply on Google
Thank you for sharing your experience, Ken. We apologize for not meeting your expectations with the meat portions. Your feedback will be addressed with the crew to help improve our service. We hope to have the opportunity to serve you again and provide a better experience in the future.
Staff failed to customize the sandwich order correctly.
Business reply on Google
Thank you for your feedback, Joe. We’re sorry to hear about the issues with your order. We’ll ensure your comments are shared with the team to help us improve. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better next time.
Staff ignored customer at the door despite a pre-placed order.
Business reply on Google
Hey Emily, I would love to talk to you about this interaction. Please call the store and ask for Chase’s direct cell phone number. I look forward to hearing from you.
The staff member displayed a rude and unprofessional attitude.
Employee ignored topping instructions and displayed a rude attitude.
cashier handled money and food with the same gloves
The sandwich contained mostly lettuce and lacked sufficient ingredients for the price.
The sandwich contained insufficient meat portions for the price paid.
The tuna sub quality does not meet standard expectations.
The chicken cheesesteak was overcooked, dry, and excessively salty.
Long wait times and disorganized staff caused incorrect order fulfillment.
Staff failed to enforce social distancing protocols in the store.
Business reply on Google
Karleen thank you for bringing this to our attention. We have shared your concerns with our team and have met with our teams to discuss and correct this issue. We appreciate your feedback, which in turn helps us to improve and provide safety to our customers and employees. Karleen, please contact me at patti@jmgives.com and allow us to personally thank you for your input. We hope you will allow us to make this up to you.
New management has negatively impacted the quality of service.
Business reply on Google
Alec sorry to hear you had a bad experience in the store. Please feel free to reach out jbickert@jmikescsd.com
The sandwich was inedible due to excessive condiments.
Business reply on Google
Annatonette so sorry you had a bad experience please email me at jbickert@jmikescsd.com and hopefully we can rectify the situation
Submarine sandwich had insufficient meat and poor value for the price.
Business reply on Google
Paul so sorry you had a bad experience. Feel free to reach out to me at jbickert@jmikescsd.com and we will try and rectify it!
The sandwich was prepared incorrectly despite being paid for.
Business reply on Google
Wendy we are so sorry for your frustrating experience and would like to make this up to you. Please contact me at proland@jmikescsd.com to accept our personal apology. Thank you Wendy.