Jimmy John's
🍽️ Restaurants · Chicago
total experiences
replied on google
Most reported issues
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Experiences
slow service and staff failing to prepare food orders
Business reply on Google
Hi there, after so many visits, your first experience like this deserves attention. We’ll share your feedback with the appropriate team so they can focus on keeping the kitchen ready to serve, improving order-taking speed, and delivering the Freaky Fast service you’ve come to expect.
A cockroach was found inside a sandwich purchased from the store.
Business reply on Google
Hi there, we take these reports very seriously as the health and safety of our fans is our top priority. We are escalating this to our Quality team.
The sandwich contained an insufficient amount of tuna.
Business reply on Google
We strive to provide our customers with high-quality sandwiches, and it sounds like we missed the mark during your visit, Richard. We're sorry to hear that the portions of the tuna on your sandwich weren't right. Your feedback is important to us, and we’ll be reviewing this with our team to help prevent it from happening again.
sandwich was missing meat and customer service was unresponsive
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
The order was incorrect and the manager provided no assistance.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
Incorrect sandwich order with missing ingredients and poor staff service.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
The sandwich was missing lettuce and tomato ingredients.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
Inconsistent delivery availability for a nearby location
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Staff prepared the wrong sandwich size and displayed poor attitude.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
The restaurant repeatedly delivered incorrect sandwich orders to the customer.
Staff refused to customize a sandwich order without explanation.
The restaurant repeatedly prepares the food order incorrectly.
The staff consistently provides incorrect sandwich orders.
The business refused to deliver to the customer's nearby address.
Order delivery was significantly delayed and staff provided false information.
Inaccurate order fulfillment and poor customer service from staff.
Staff were rude and displayed unhygienic behavior during the interaction.
The restaurant repeatedly failed to include the requested avocado spread.
General manager was rude and failed to address incorrectly prepared food.
Store failed to receive online order and refused to honor receipt