Jimmy John's
🍽️ Restaurants · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
employee handled money and food without changing gloves
Excessive wait times and unprofessional staff behavior at drive-thru.
Business reply on Google
Sitting in a stuck drive-thru line is frustrating, especially when you just want to get on with your day, Johnny. We pride ourselves on being lightning-fast and friendly, so hearing that you dealt with massive delays and a sharp attitude over the phone is a major wake-up call for us. We are addressing this directly with our crew to ensure we get back to the quick, respectful service you actually deserve.
The drive-thru wait time for a single sandwich was excessive.
Business reply on Google
We want your drive-thru experience to be much faster, especially for a single sandwich, Levi. We appreciate you choosing us, and we are committed to streamlining our service so your next visit is as quick and convenient as it should be.
Excessive wait time in the drive-thru
Business reply on Google
That’s really frustrating, Rachel—especially when it’s become a repeated issue with drive-thru wait times. We understand how disappointing it is when service feels slow and inconsistent, and we’ll share your feedback with the appropriate team so it can be reviewed.
Excessive wait times at the drive-thru resulted in no service.
Business reply on Google
It’s frustrating to hear your visit was anything but fast, Billy. We’re sorry for the long wait and the lack of service that forced you to leave without your order. We’ll be sharing your feedback with our local team to ensure we get back to our record-breaking speeds.
The sandwich contained minimal meat and stale bread.
Business reply on Google
We’re very sorry for your experience, Ambur Racek. Thank you for letting us know, we’ll be reviewing this with our team to help prevent it from happening again.
Staff member displayed unprofessional attitude and harassed a customer.
Business reply on Google
We apologize for the experience you had and appreciate you bringing this to our attention, JusTheWorse. Please send us more details at the link below so we can follow up: https://bit.ly/JJsFeedback
sandwich delivery took over an hour
Business reply on Google
Ouch, so sorry! We didn’t build the biz this way! Can you please reach out to our team here: http://bit.ly/JJsFeedback so they can send it to the store owner and make it right?
Staff ignored the customer upon arrival.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Slow service and poorly prepared sandwich missing ingredients.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
Staff failed to provide the correct number of items ordered.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
Inconsistent sandwich toasting policies and inability to accommodate dietary restrictions.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
insufficient amount of ingredients provided on the sandwiches
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
staff handled food with bare hands and poor hygiene practices
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Staff repeatedly ignores allergy requests by including onions in orders.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Foreign object found in sandwich and missing paid items
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Large catering orders were delivered significantly behind schedule.
Business reply on Google
Ouch, so sorry! We didn’t build the biz this way! Can you please reach out to our team here: http://bit.ly/JJsFeedback so they can send it to the store owner and make it right?
repeated order cancellations and failure to process promised refunds
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
The sandwich was missing lettuce and contained insufficient avocado.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback