Jimmy John's
🍽️ Restaurants · Grand Rapids
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Excessive wait time for a sandwich order
Business reply on Google
When you’re used to a five-minute stop, waiting nearly 20 minutes for one sandwich is a noticeable change, Robert. We’ll share your feedback about the wait time, mobile-order prioritization, and the number of customers left waiting with the team so they can review the workflow and service pace.
delivery drivers are required to fill drinks and experience order delays
Business reply on Google
We appreciate you bringing this to our attention, Ray. The experience you described around drink preparation and order prioritization clearly caused frustration, and we understand your concerns. We’ll make sure this feedback is shared with the appropriate team so the shop’s processes and expectations can be reviewed internally.
The business refuses to deliver to a nearby location.
Business reply on Google
Joe, we want ordering from JJ's to be the easiest part of your day. We're sorry for the inconvenience and communication issues you experienced. We'll make sure your feedback is shared with the appropriate team to improve our service.
Staff refused to prepare a menu item available at other locations.
Business reply on Google
We’re very sorry this happened and appreciate you letting us know, Gage Evans. Please share more information with us at the link below so we can make this right: https://bit.ly/JJsFeedback
The firecracker wrap lacked flavor and was poorly assembled.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
The restaurant repeatedly provided the incorrect food order.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
The restaurant repeatedly failed to include requested items in the order.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
Registers are frequently non-functional and wait times are excessive.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Staff incorrectly prepared order and failed to properly remake the sandwich.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
sewage smell from cleaning during business hours makes store unsanitary
Staff refused to remake an incorrectly prepared sandwich order.
Delivery was significantly delayed and the order was incomplete.
The business stopped delivering to the customer's address.