Jimmy John's
🍽️ Restaurants · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
The business repeatedly calls the customer despite requests to stop.
Online ordering system is experiencing technical errors
Business reply on Google
That’s really frustrating, Cody—especially when you’re just trying to place an order and the system keeps failing on you. We understand how annoying that is and we’ll make sure this gets shared so the online ordering experience can be looked into.
Delivery order failed to arrive after one hour of waiting.
Business reply on Google
We’re all about being Freaky Fast, so it’s a major bummer to hear we kept you waiting, Chase. We want to get back to our record-breaking speeds, and we'll use your feedback to help improve.
The business was closed despite advertised operating hours.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
The sandwich was missing the ham and bacon ingredients.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
incomplete order and refusal to address missing items immediately
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
The sandwich was missing the turkey meat.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
The sandwiches contained an insufficient amount of turkey.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Business hours listed online do not match actual opening time
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Business closed earlier than the hours posted online.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
Excessive delivery wait time and poor staff service.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Long delivery time, missing sandwich ingredients, and stale food items.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Staff provided poor service and prepared the sandwich with incorrect ingredients.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
unprofessional staff behavior and a potentially fraudulent feedback link
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
Stale bread, missing toppings, and unprofessional staff behavior.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Staff were unprofessional, slow, and failed to follow hygiene protocols.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Order delivered to wrong location and arrived in poor condition.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
excessive delivery delays and unprofessional staff behavior
Business reply on Google
I'm sincerely sorry about this. Please send the details directly to my Customer Service team at http://bit.ly/JJsFeedback or give them a call at (866) 276-6302 so they can look into this & pass your feedback onto the independent store owner ASAP.
Delivery was delayed significantly and staff provided dishonest information.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
Store failed to deliver food and refused to process promised refund
Business reply on Google
Thanks for the feedback. We’d like to share this with the local store’s owner. Could you please share your feedback with our customer service team here: http://bit.ly/JJsFeedback