Jimmy John's
🍽️ Restaurants · Seattle
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The staff member was rude and confrontational during the order process.
Business reply on Google
This behavior is completely unacceptable and does not reflect our values. We are deeply concerned by your report, Yonas, and will investigate immediately.
Delivery driver allegedly stole an unauthorized tip from the customer
Business reply on Google
Hi there, we are truly sorry to hear about the situation your sister encountered during her recent order. This is not the level of service we strive to provide. We take your report very seriously and will investigate the matter immediately to ensure it is addressed.
staff displayed poor attitude and the sandwich quality was unsatisfactory
Business reply on Google
We apologize for the experience you had and appreciate you bringing this to our attention, Marlita. Please send us more details at the link below so we can follow up: https://bit.ly/JJsFeedback
The sandwich contained unwanted ingredients and burnt bread.
Business reply on Google
We’re very sorry this happened and appreciate you letting us know, Jared Keith. Please share more information with us at the link below so we can make this right: https://bit.ly/JJsFeedback
The sandwich was prepared with very few ingredients.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here: http://bit.ly/JJsFeedback
delivery delay and lack of communication regarding order status
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
long wait times and disrespectful staff behavior
Business reply on Google
We're sorry, rude service is not how we roll. Please send the location and your best contact info so we can send it to the store owner to look into this at http://bit.ly/JJsFeedback
Excessive wait time for in-person sandwich orders
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Sandwich lacked ingredients and staff failed to follow hygiene protocols.
Store refused cash payment and failed to provide correct change
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
The sandwich lacked the expected toppings and variety.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
Staff failed to follow order instructions and appeared unprofessional.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Employee was rude and yelled at the customer.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
The delivery order never arrived after several hours of waiting.
Business reply on Google
We are sorry for your experience, that’s not how we roll. Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
Staff refused to take an in-person order without prior phone call.
Business reply on Google
We are sorry for your experience and we want to share it with this location’s owner. Could you please share your feedback here: http://bit.ly/JJsFeedback
Customer experienced discriminatory service and long wait for online order
Excessive delivery times result in incorrect, incomplete, and poor quality food.
The restaurant was dirty and the sandwich contained a dead insect.
Staff was unprofessional and unable to process the delivery order correctly.
Staff refused order modifications and charged an unfair sandwich fee.