K and M Hardware of Kingwood LLC
📡 Internet & Cable · Kingwood
total experiences
replied on google
Most reported issues
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Experiences
Staff members are perceived as uncaring and prices are too high.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. Please feel free to reach out to Patty at 281-913-5565 so we can address your concerns.
Staff members aggressively monitor and follow customers throughout the store.
Business reply on Google
We’re so sorry to hear about your experience and appreciate your feedback. Please contact Patty at 281-913-5565 so we can address your concerns directly.
Employees failed to offer assistance to the customer.
Business reply on Google
We're sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to Patty at 281-913-5565 so we can assist you better.
Customer experienced poor service and perceived snobbish behavior from sales staff.
Business reply on Google
We're sorry to hear about your experience and appreciate your feedback. This is not the atmosphere we want our customers to experience at any time . Please feel free to reach out to Patricia Lee at 281-913-5565 so we can address your concerns directly.
The store staff members are rude to customers.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience with our staff. Please feel free to reach out to us at 281-913-5565 so we can address your concerns.
The key provided by the staff member did not work.
Business reply on Google
We're sorry to hear about your experience with the key-making service. Please reach out to Patty at 281-913-5565 so we can address this issue.
Manager refused jewelry exchange due to missing price tag
Business reply on Google
We're truly sorry to hear about your recent experience with the jewelry exchange. We strive to provide excellent customer service and we regret that we didn't meet your expectations this time. Please reach out to us at 281-913-5565 so we can work towards resolving this issue. Thank you for your feedback.
Staff failed to provide necessary hardware for the customer's project.
Business reply on Google
Hello Tze, We appreciate you bringing this issue to our attention. We sincerely apologize for the frustration you experienced at our location. Your review is concerning to us and we need to know more. Please call +1 281-913-5565 to speak with someone from our team. Respectfully, Patty_
customer experienced long wait times and perceived discriminatory treatment by staff
Staff made customers feel uncomfortable by constantly watching them.
Business reply on Google
Please reach out to us at the store and ask for Patty. We would love to speak with you!
The store charges higher prices at checkout than displayed on shelves.
Business reply on Google
Please contact Patty at our store. She would love to speak with you!
The store closes too early for working customers.
Employees were unprofessional and mocked the customer
Business reply on Google
Tara, please reach out to our Marketing and Communications Team for us to further understand your in-store experience. Our email is info@kandmace.com
Staff members were disrespectful and provided poor customer service.
Business reply on Google
We are sorry to hear this! Please reach out via email to our communications team at info@kandmace.com
employees failed to assist a struggling customer with heavy items
Business reply on Google
We are very sorry about this experience. We will use this as a training tool moving forward. We do hope to see you again soon in our store. Thank you for the review.
Staff followed customers and made them feel uncomfortable and unwelcome.
Staff refused to mix paint or provide samples for the customer.
Business reply on Google
We are very sorry about this experience. We promise to use this as a training opportunity and we hope we can see you again at Kingwood in the future!