Karella's Cafe
🍽️ Restaurants · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Business had incorrect hours posted, causing a wasted trip
Business reply on Google
We are extremely sorry for this inconvenience you have faced. We posted on our social media platform that we were closing for 6 weeks for a family vacation. If you are ever in the area after September, we would love to take care of you and give you an exceptional experience! Sincerely sorry!
Chicken souvlaki and fries were unseasoned and dry.
Business reply on Google
we are sorry to hear this! did you get dine or take out?
Food quality was poor; cheese balls frozen, rice parboiled.
Business reply on Google
We are sorry your experience did not satisfy your expectations. The assumptions of our cheese balls and rice are false, as we make the rice fresh daily. Noting the cheese balls in weekly batches. Everything we provide to our customers is top quality. the link below is to our video of our cheese ball process. https://www.tiktok.com/t/ZTRpdAnPu/
Owner was rude and argumentative about missing items in order.
Business reply on Google
Our sincerest apologies for this bad encounter you had with the owners son. We are willing to accommodate you an order on the house, and promise to always satisfy you!