Kohl's
🛒 Retail & Products · Barboursville
total experiences
replied on google
Most reported issues
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Experiences
Employees gossiped about and mocked customers during their store visit.
Business reply on Google
Hi John. We’re sorry the interactions with these associates left you and your sister feeling singled out, mocked and unwelcome. Whispering, staring and rolling eyes in front of customers does not reflect the respectful, professional service we expect. We also appreciate you making it clear that the associate who assisted you at checkout was not involved. Please email the store location, approximate time and any additional details to socialcare@kohls.pure.cloud so our team can document and review this experience.
inefficient return process due to combined checkout and return desk
Business reply on Google
Thank you for the feedback, Carlee. We're sorry to hear there was a long wait in line. We understand your concern, we know checking out or getting a return in a timely and efficient manner is essential and your time is valuable. We'll be sure to share your comments with the management team at our Barboursville store to review for future improvements.
Customer service failed to address a complaint effectively.
Staff were rude and provided incorrect assistance with order pickup.
Coupons are restricted from being used on major name brands.
Store order was incorrectly released to an unauthorized person
Sephora staff at Kohl's lack professional makeup expertise
insufficient cashiers and locked handicap accessible entrance
Business reply on Google
We are sorry to hear about the door being locked Eva. Please know your comments will be shared with store leadership for future improvements.
Customer lost Kohl's cash during an in-store return process.
Staff refused to check inventory for a specific item.
The customer dislikes the store selection and pricing.
excessive wait time for customer service exchange