Kohl's
🛒 Retail & Products · Casper
total experiences
replied on google
Most reported issues
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Experiences
Employee exhibits unprofessional behavior and poor customer service skills.
Business reply on Google
Hi Daisy. We’re really sorry to hear about your experiences, and we appreciate you bringing this to our attention. That’s not the level of service we expect, and you should always feel acknowledged and treated with respect when you visit us. We’ll be addressing this with the store team so it can be looked into and improved.
Manager falsely accused customers of shoplifting during an exchange.
Business reply on Google
Thank you for sharing your recent visit to our Casper store, Zak. We are disappointed to hear about your experience with our manager Miles. Your comments have been shared with leadership for internal review. Our apologies for any inconvenience this may have caused you.
recurring service issues and poor customer support experiences
Store provided less credit than expected for a return without receipt.
Store refused to honor the displayed sale price for shirts.
Staff member was unhelpful and unable to process credit card payment.
Business reply on Google
We're sorry to hear about your customer service experience, Miriam. We'll be sure to share your comments with the management team at our Casper store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Prices for jeans are considered too high even with sales.
Store deducted Kohl's Cash value from the customer's return refund amount.
Inaccurate shelf pricing led to higher costs at checkout.
Staff failed to provide assistance or answer customer questions.
limited inventory and difficulty using promotional rewards