Kohl's
🛒 Retail & Products · Fresno
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Cashier was rude and unprofessional during the checkout process.
Business reply on Google
Sorry to hear this, Eileen. Please know, this is not the type of service we want for our customers. Therefore, this has been shared with store management for review and improvements.
Cashier provided poor customer service and failed to bag items.
Business reply on Google
We're sorry to hear about your customer service experience. In no way do we want you to come close to feeling like you may be a burden to Kohl’s associate. We take pleasure in the fact you choose to spend your money with Kohl's and you should be appreciated as the valued customer you are! We'll be sure to share your feedback with the management team at our Fresno store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Long wait times due to insufficient staffing levels
Rude cashier behavior and unsanitary restroom conditions at the store.
Business reply on Google
Thank you for sharing this, and we’re really sorry you had such a disappointing experience with our team. You should always feel welcomed and respected, and the behavior you described from the cashier is not acceptable. We’re also sorry the restroom wasn’t maintained. We appreciate you recognizing the security guard’s kindness, and we’ll make sure that feedback is shared. Your concerns are being passed along to store leadership so they can address the service and cleanliness issues right away.
online order pickup requires waiting in the regular checkout line
Long wait times due to insufficient staffing at checkout registers.
Business reply on Google
Thank you for taking the time to share your feedback with us. Your feedback will be shared with the Fresno management team for both kudos and future considerations.
Staff failed to acknowledge customer in line and provided poor direction.
Business reply on Google
We're sorry to hear you didn't find the assistance you were looking for, Jyoti. This is not the experience we want our customers to have, and your comments have been shared with the management team here.
The store is disorganized and has slow checkout service.
Cashier provided poor customer service and failed to offer assistance.
Unauthorized charges made to store credit card due to lack of ID
insufficient fitting room availability for customers
Customer felt harassed and monitored by staff while shopping.
Business reply on Google
We are always open to feedback and willing to make improvements to keep our Loyal Kohl's Customers happy. We will share your feedback with our partners here at Corporate for review. Thank you.
Online orders and in-store pickups are frequently stolen.
Business reply on Google
We are sorry to hear about your recent experience please know we will forward your comments to the stores management team for future improvement.
Customer experienced voyeurism in dressing room and received poor management response.
Business reply on Google
Hi Adrian, thank you for sharing your recent visit to our Fresno store. We are disappointed to hear about your experience. This certainly isn't the experience we want our customers to have, and we'd be happy to look into your concerns. Please feel free to email facebook@kohls.com with your personal information for assistance.
Inconsistent store policy regarding the use of digital gift cards.
Staff were unhelpful and lacked knowledge of store inventory.
Store failed to honor the advertised website price for pants.
staff refused to process a single item purchase at jewelry counter