Kohl's
🛒 Retail & Products · Houston
total experiences
replied on google
Most reported issues
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Experiences
Staff member acted aggressively and displayed rude behavior toward the customer.
Business reply on Google
We’re sorry to hear this was your experience at our Houston store, Theresa. Please know your comments have been shared with the management team to review with the associate so it doesn’t continue. Thank you for bringing this to our attention.
Employees are purchasing limited inventory before customers can buy it.
Staff member prioritized friends over customers at the register.
Business reply on Google
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concerns regarding the availability of merchandise and the service you received. We appreciate you bringing this matter to our attention and will share your comments with the store leadership team for review.
Staff member provided unfair and inconsistent access to merchandise.
Employee exhibited rude and unprofessional behavior toward customers.
Business reply on Google
We’re sorry to hear this was your experience at our Houston store, Tracy. Please know your comments have been shared with the management team to review with the associate so it doesn’t continue. Thank you for bringing this to our attention.
Limited product selection and unfriendly checkout staff at this location.
Business reply on Google
Sherry, we are sorry to hear about your disappointment with the selection at the Houston location. We will be sharing your comments about the selection and atmosphere with store leadership for future improvements.
The employee at the Amazon return desk was rude to customers.
Inaccurate store hours for Amazon return services
Unauthorized reactivation of closed credit card causing an unnecessary hard inquiry.
The Amazon return counter employee was rude and unhelpful.
Staff refused an exchange despite store policy allowing returns without receipts.
Staff provided poor customer service and ignored feedback requests.
Business reply on Google
Thank you for taking the time to share your feedback, Crystal. It is never our intent to upset our customers, and we apologize for any frustrations this has caused. Please know your feedback has been sent to the district manager for this store for internal review and follow-up.
Employee exhibits poor attitude and provides terrible service at the register.
Business reply on Google
Thank you for the feedback. We're sorry to hear this was your experience at our Houston store and your comments have been shared with the management team at this location to review for a coaching opportunity with Nikela.
Customer service representative displayed rude behavior regarding order inquiry.
Staff displayed rude behavior and accused customer of potential fraud
Business reply on Google
Hi Jennifer, we're sorry to hear about your disappointments in the level of customer service you received trying to return the pants. We'll be sure to share your feedback with the management team at our Houston store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Staff were rude and store pricing did not match advertised coupons.
Business reply on Google
We value your feedback and will use it to help make your next Kohl’s experience the best it can be! We will be sure to share this with the appropriate management team for future considerations. Thank you for taking the time to share your feedback.
Staff and management provided poor customer service during a return attempt.
Business reply on Google
Hi Krissy, we're sorry to hear about your customer service experience. We'll be sure to share your comments with the management team at our Houston store for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
The store forces customers to use a specific non-obvious entrance.
Staff member was rude and prioritized other customers over a pregnant woman.
Customer received a used and damaged hair trimmer.