Kohl's
🛒 Retail & Products · North Smithfield
total experiences
replied on google
Most reported issues
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Experiences
Manager refused to process return despite customer providing valid receipt information
Employees blocked aisles with boxes and failed to assist the customer.
Cashier repeatedly questioned customer despite clear language barrier
Business reply on Google
Hi , we’re so sorry to hear about this experience. Our goal is to make every customer feel comfortable and valued while shopping with us, and we regret that this interaction left you and your mom feeling otherwise. We truly appreciate you bringing this to our attention, and we will be sharing your feedback with our store management team to ensure our team is better equipped to assist all customers with kindness and awareness. Thank you for sharing your experience, and we hope to provide a more positive and welcoming visit in the future.
The store has very limited inventory and poor presentation.
Business reply on Google
Hi Stephanie, we are always open to feedback and willing to make improvements to keep our loyal Kohl's customers happy. We will share your feedback with our partners here at Corporate for review. Thank you.
Employee displayed unprofessional behavior and skepticism regarding coupon distribution.
Management failed to address water waste in the shopping plaza.
The store is small with a poor product selection.
Business reply on Google
We're sorry to hear about your shopping experience, Timothy. Please know, our feedback will be shared with the North Smithfield management team for future improvements.
The clothing styles available were not appealing to the customer.
Limited inventory of big and tall professional clothing options
Amazon return item was not processed correctly leading to theft investigation
staff failed to respond to requests for assistance
The store has a poor selection of clothing items.
Business reply on Google
We are very sorry to hear of your disappointment in our selection and will be sure to pass this along to the product development teams for review.
The store prices are perceived as being too high.
Poor store layout and lack of available staff assistance.
The store lacks the desired brands and inventory.
High prices and store appearance suggests it is closed.
Staff accused customer of lying about a missing purchased item.
In-store pickup service is consistently unavailable at this location.