Kohl's
🛒 Retail & Products · Schaumburg
total experiences
replied on google
Most reported issues
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Experiences
unattended return desk and unhelpful staff member
Business reply on Google
We're sorry to hear about your customer service experience, Jared. In no way do we want you to come close to feeling like you may be a burden to Kohl’s associate. We take pleasure in the fact you choose to spend your money with Kohl's and you should be appreciated as the valued customer you are! We'll be sure to share your feedback with the management team at our Schaumburg store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Customer reports being followed by staff while shopping.
Business reply on Google
We're sorry to hear about your customer service experience, Rachel. We'll be sure to share your comments with the management team at our Schaumburg store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Staff refused to process returns without a receipt despite store policy.
Business reply on Google
We’re sorry to hear this was your experience at our Schaumburg store, Sandra. Please know your comments have been shared with the management team to review with these associates so it doesn’t continue. Thank you for bringing this to our attention.
The store does not carry shoe care products.
Business reply on Google
Hi Tom. We understand how frustrating it can be to not find those traditional shoe care items anymore. Product assortments have changed over time, but we appreciate you sharing this feedback as it helps highlight what customers are still looking for. We’ll be sure to pass this along to our merchandising team for review.
Staff were unable to process a FedEx return as advertised.
Business reply on Google
Thanks for sharing your feedback, Patrik. We’re sorry to hear this was your experience and understand how frustrating it is when a return can’t be completed as expected, especially when the store is listed as a FedEx Easy Returns location. That’s not the level of support we want to provide. Your comments are being shared with store leadership so the team can be better informed and prepared moving forward. We appreciate you taking the time to let us know.
The store lost an Amazon return package.
Business reply on Google
Hi Jeromy. We’re really sorry to hear about your Amazon return experience and understand how upsetting it is to be charged for an item you no longer have. That’s not the experience we want for anyone, and we’d like to look into this further to see how we can help. Please reach out to us directly at socialcare@kohls.pure.cloud with any return details or receipts you may have, and our team will review this with you. Your feedback is being shared with the appropriate teams so it can be addressed, and we appreciate you taking the time to let us know.
Long wait times and poor customer service regarding stock inquiries.
Business reply on Google
We're sorry to hear about your customer service experience,. We'll be sure to share your comments with the management team at our Schaumburg store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Store manager refused to combine online orders for rewards eligibility
Staff were rude and refused to call a manager for assistance.
Business reply on Google
Thank you for leaving a review. We're truly sorry to hear your recent experience with us. We value your feedback and we'll be sure to share your concerns with the store's leadership team for review and improvement.
The store manager provided unprofessional and rude customer service.
Business reply on Google
We're sorry to hear about your customer service experience, Kristina. We'll be sure to share your comments with the management team at our Schaumburg store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Staff exhibited rude behavior and refused to provide a shopping bag.
Business reply on Google
Hi. We are sorry to hear about your experience and the interactions you witnessed during your visit. No customer should feel dismissed or be spoken to in a disrespectful manner. Your feedback is concerning, and we will be sharing it with our leadership team so it can be addressed with the store. Thank you for bringing this to our attention.
Long wait times and rude staff behavior at the return counter.
Business reply on Google
It is never our intent to upset our customers and we apologize for any disappointment. We have shared your feedback with our internal stores management team for review and improvements.
The cashier was rude and unprofessional during the transaction.
Business reply on Google
We're sorry to hear about your customer service experience, Marci. We'll be sure to share your comments with the management team at our Schaumburg store for review and coaching opportunities.
Staff members were rude and arrogant during customer service interaction.
Store refused to honor advertised discount pricing on merchandise
Business reply on Google
We’re truly sorry to hear about your experience — that’s not the level of service or clarity we strive to provide. We understand how frustrating it is when pricing signage causes confusion, especially when multiple items are involved. We appreciate you taking the time to let us know and regret that we didn’t leave you with the experience you deserve.
Staff failed to process refund to debit card as requested
Cashier displayed rude behavior and failed to provide information on rewards.
Staff refused to assist an elderly customer with a heavy item
Employee was rude and refused to provide her name.
Business reply on Google
We definitely appreciate your feedback, Melissa. Please accept our apology for your negative experience with one of our associates. Your comments have been shared with the management team here to address this with "Anna" and this will be used as a coaching opportunity to improve the customer service at the Amazon desk.
Customer experienced an excessive wait time for cashier assistance.