Kohl's
🛒 Retail & Products · Sioux Falls
total experiences
replied on google
Most reported issues
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Experiences
Store was disorganized and messy causing a safety hazard for children.
Long checkout wait times due to insufficient staffing
Business reply on Google
We value your feedback and will use it to help make your next Kohl’s experience the best it can be! We will be sure to share this with the appropriate management team for future considerations. Thank you for taking the time to share your feedback, Kammi.
Store refused to sell item at the marked price
Business reply on Google
We’re really sorry for the disappointment this caused. We understand how upsetting it is to find a dress you love, see one price on the tag, and then be told it is not for sale instead of having the price honored. That experience would hurt anyone’s feelings, and we regret that this happened. Thank you for sharing your feedback with us.
Store staff refused to process a valid return due to system issues.
Business reply on Google
Thank you for the feedback, Chelsie. We're sorry to hear our Sioux Falls location wasn't able to resolve your issue and your comments have been shared with the management team to review for improvements.
Employees ignored customers in line to continue a personal conversation.
Business reply on Google
Thank you for leaving a review. We're truly sorry to hear your recent experience with us. We value your feedback and we'll be sure to share your concerns with the store's leadership team for review and improvement.
Employees followed the customer throughout the store.
Business reply on Google
Hi Denisha. We’re very sorry to hear about your experience. No customer should ever feel uncomfortable or watched while shopping. This is not the environment we strive to create, and your feedback is being taken seriously. We have shared your comments with store leadership for further review. Thank you for bringing this to our attention.
Poor signage and long wait times for Amazon returns.
Staff aggressively pushed credit signups and conducted intrusive bag searches
Business reply on Google
Dear #'*, Thank you for sharing your recent experience with us. We sincerely appreciate your feedback regarding If you have any additional comments or ideas to help us improve our customer experience, please contact me below. Sincerely, Kristina Hove Assistant Manager Kohls Kristina.gakin@hotmail.com 605-361-4336
The cashier was rude and made derogatory remarks during the transaction.
Business reply on Google
Thank you for sharing this with us, and we're sorry to hear you had a negative interaction with one of our associates. Please know your comments have been shared with the management team here.
Staff treated the customer with suspicion upon entering the store.
Business reply on Google
We're sorry to hear you had an unpleasant experience in our Sioux Falls store, Jeanielee. Please know your comments have been shared with the management team hear to review for improvements in customer service.
Staff displayed rude behavior and lacked helpful customer service skills.
Staff member was rude and incorrectly processed a return.
Staff provided rude service and made discriminatory comments during a return.
The quality and style of clothing have declined over time.
Store failed to process return credit correctly to customer account.
Business reply on Google
We're sorry to hear about your customer service experience, Kim. We'll be sure to share your comments with the management team at our Sioux Falls store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
In-store inventory issues and unhelpful staff led to no purchase.
Customer was double charged and experienced poor service and long waits.
Store shelves are empty and staff assistance is unavailable.
Business reply on Google
Sorry to hear this, Merlyn. Please know, this is not the type of experience we want for our customers. Therefore, this has been shared with store management for review and improvements.
Staff followed customers around the store in an intrusive manner.
Employees ignored customers and failed to provide assistance.