Kohl's
🛒 Retail & Products · South Burlington
total experiences
replied on google
Most reported issues
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Experiences
The business rounded up the transaction amount without customer consent.
order failed to arrive and customer service provided no tracking information
Business reply on Google
We're sorry to hear you haven't received your order, Tabitha. Please send us an email to socialcare@kohls.pure.cloud with your order confirmation number so we can review this for you.
Promotional discounts were not applied to the online order.
Business reply on Google
It is never our intent to disappoint our customers and we apologize for any frustration this may have caused.
store failed to hold special ordered items for customer pickup
The store staff appeared unhappy and provided a poor experience.
Business reply on Google
Hi Carola. Thank you for letting us know about your experience. We are very sorry to hear that your visit did not feel welcoming and that the team came across as unhappy. That is not the atmosphere we want for anyone who shops with us. Your feedback matters, and we are sharing it with the team so we can address it and work toward creating a better experience. We appreciate you taking the time to tell us, and we hope you will give us another chance in the future.
Amazon return package was not processed by the store
Staff failed to prevent a man from entering the women's dressing room.
Business reply on Google
Thank you for the feedback, Adara. We're sorry to hear your visit to our South Burlington store was uncomfortable, and your comments have been shared with the management team to review.
Employee was caught rummaging through customer's personal belongings
Staff misled customer regarding credit card application process.
Excessive wait times at checkout registers.
Customer was falsely accused of shoplifting by unprofessional staff member.
Business reply on Google
Thank you for the feedback, Cory. We're sorry to hear this was your experience at our South Burlington store, and your comments have been shared with the management team here to review for a coaching opportunity with the person you described.
Customer unable to exchange items at the original sale price
Business reply on Google
Thank you for leaving a review. We're truly sorry to hear your recent experience with us. We value your feedback and we'll be sure to share your concerns with the store's leadership team for review and improvement.
Staff accused customer of using a stolen credit card
Business reply on Google
This certainly isn't the experience we want our customers to have, and we'd be happy to look into your concerns. Please feel free to email kohls.feedback@kohls.com or private message us so we can look into your concern closely.
Manager was rude and refused to honor advertised pricing
Business reply on Google
We apologize for your negative experience in our store. We will share your feedback with our in-store leadership and corporate teams. We hope you will give us another chance to serve you in the future. Thank you for your feedback.
Store refused to provide full store credit for returned item.
Staff refused to accept an in-store credit card bill payment.
Staff members were rude and unprofessional toward the customer
Business reply on Google
Sorry to hear this, Arianna. Please know, this is not the type of service we want for our customers. Therefore, this has been shared with store management for review and coaching opportunities.
Limited inventory and poor selection for big and tall clothing sizes.
Business reply on Google
Thank you for your feedback, we hope to serve you better next time.
Online order was charged but item was never shipped or available