Kohl's
🛒 Retail & Products · South Plainfield
total experiences
replied on google
Most reported issues
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Experiences
The store staff members are rude to customers.
Business reply on Google
We're sorry to hear about your customer service experience. We'll be sure to share your comments with the management team at our South Plainfield store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Staff member displayed rude behavior during an Amazon return process.
Customer received incorrect instructions regarding the location of the return line.
Business reply on Google
Thank you for letting us know about this, Kay. You should never have to wait in one line only to be redirected to another after twenty minutes, especially when you confirmed the return location beforehand. We are sorry for the inconvenience and frustration this caused, and we will be sure to share this with the team so we can improve the way returns are communicated and handled.
Employee displayed rude behavior and poor customer service during a return.
Business reply on Google
Hi Annette. We’re really sorry you had that experience when you came in to make your return. You should never feel dismissed or spoken to in a way that makes you uncomfortable, and the way your item and receipt were handled is not the level of care or respect we want anyone to experience in our store. We understand how frustrating and disappointing that must have felt, and we’re sharing this with store leadership so it can be addressed. Thank you for taking the time to let us know what happened, and we truly hope you’ll give us another chance to offer the friendly and professional service you deserve
Staff member was disrespectful regarding a delayed order inquiry.
Business reply on Google
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and appreciate you letting us know. This is not the level of service we aim to provide, and we will share your feedback with the appropriate team for follow-up. We value your feedback and hope to serve you better in the future.
Store layout changes and understaffing cause long wait times for customers.
Business reply on Google
We're thrilled to hear you're taking advantage of the Self-Pick Up service at the South Plainfield location, Kristina. We hope to see you back soon!
Rude staff and disorganized store conditions
Business reply on Google
We're sorry to hear about your customer service experience, Travis. We'll be sure to share your comments with the management team at our South Plainfield store to review for coaching opportunities and improvements.
Store lacks air conditioning and has a disorganized product layout.
Business reply on Google
Thank you for the feedback, we will share this with management for future consideration.
Store failed to refund correct amount and provided inadequate resolution
Business reply on Google
Thank you for the feedback, Yukyung. We're sorry to hear your refund may have been processed incorrectly. Please send us an email to socialcare@kohls.pure.cloud with your order number so we can review this further for you. We look forward to your correspondence.
Employee prioritized another customer and made the elderly customer feel rushed.
Business reply on Google
We’re sorry to hear this was your experience at our South Plainfield store, Elle. Please know your comments have been shared with the management team to review with the associate so it doesn’t continue. Thank you for bringing this to our attention.
Cashier signed customer up for credit card without consent
Business reply on Google
Thank you for leaving a review. We're truly sorry to hear your recent experience with us. We value your feedback and we'll be sure to share your concerns with the store's leadership team for review and improvement.
The store is disorganized and has long checkout lines.
Business reply on Google
It is never our intent to upset our customers and we apologize for any disappointment during your visits at this location. We have shared your feedback with our internal stores management team for review and improvements.
Customer objects to the store's gender-neutral fitting room policy.
Business reply on Google
Hi Joanne, we hold in high regard your feedback and we will use it to help make your next Kohl’s experience the best it can be! We will be sure to share this with the appropriate management team for future considerations and improvements. Thank you for taking the time to share your feedback.
Staff member unnecessarily delayed the customer's return process.
Business reply on Google
Thank you for sharing your recent visit to our South Plainfield store, Leah. We are disappointed to hear about your experience with our associates. This certainly isn't the experience we want our customers to have, and we'd be happy to look into your concerns. Please feel free to private message us or email facebook@kohls.com with your personal information for assistance.
Limited inventory, coupon restrictions, and long checkout wait times.
Long checkout wait times and poor store cleanliness and organization.
Business reply on Google
Thank you for the feedback, Lisa. We're sorry to hear this was your experience at our South Plainfield store and your comments have been shared with the management team here to review for improvements.
Long wait times and poor customer service regarding coupon verification.
Dressing rooms are closed to customers
Cashier double charged the customer for items during checkout.