Kohl's
🛒 Retail & Products · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Employee falsely accused customer of theft and attempted to search purse.
Business reply on Google
We're sorry to hear about your customer service experience, Mark. We'll be sure to share your comments with the management team at our Wilmington store to review for coaching opportunities. We hope you'll give us another chance to provide the service you deserve.
Customer felt unfairly targeted and monitored by store security staff.
online order was canceled and customer service provided no assistance
Business reply on Google
Thank you for the feedback. We're sorry to hear your order was cancelled. This usually means that the item was out of stock at the time an associate went to fulfill your order. Due to system limitations, the only option at that point is to cancel the order so you're not charged for the item. Apologies for any frustration this may have caused.
Staff used deceptive tactics to pressure customer into opening credit card
Business reply on Google
Hi Lucy. We’re really sorry this felt confusing and frustrating, and that your experience at checkout didn’t match the straightforward service you expected. That is not how we want anyone to feel, and we will share your feedback with store leadership so the team is clearer and more respectful when discussing rewards or credit options. We appreciate you being honest about pricing and value too, and we hope you’ll give us another chance to provide a smoother visit next time.
Store aisles are cluttered and staff cannot assist with coupon eligibility.
Business reply on Google
We're sorry to hear you were unable to locate an associate, Dennis. This certainly isn't the experience we want our customers to have. We will be sure to share your concerns with the Wilmington management team for future considerations.
The clothing selection is limited and does not fit diverse needs.
Staff allegedly marking orders as picked up to misappropriate customer funds.
Disorganized sales floor and soiled merchandise found in the fitting room.
The store manager provided disrespectful customer service to the patron.
Store is poorly stocked and lacks staff assistance.
Business reply on Google
We apologize for any dissatisfaction you experienced at our Wilmington store, Angel. We value your feedback, and we will be sure to share your feedback with our store leadership team for review and future improvements.
Customer felt harassed and racially profiled by store staff and security.
Inefficient exchange process and poor customer service regarding price matching
Business reply on Google
Hi, please know that we take reviews to heart, because it helps to make our customers' shopping experience the best it can be the next time they step into our stores. Therefore, we will be sharing your experience with our internal teams for future considerations and improvements.
Staff were disengaged and unable to answer customer questions.
Business reply on Google
It is never our intent to upset our customers and we apologize for any disappointment during your visits at this location. We have shared your feedback with our internal stores management team for review and improvements.
staff refused to retrieve available inventory from the back
Customer experienced rude staff and unresolved issues with missing reward points.
staff were rude and unhelpful regarding pricing and store procedures
Employee shouted at customer regarding a security tag issue
Staff member exhibited unprofessional behavior and potential racial bias during…
Business reply on Google
We're sorry to hear this was your experience in our Wilmington store, Leia. Please send us an email to Facebook@Kohls.com with your contact details and please reference this review. Please also include the date and time of your visit. We'd like have this reviewed by our management team and we look forward to hearing from you.
Manager was rude and attempted to withhold earned store credit
Staff refused to honor online pricing and hung up on customer.