Krispy Kreme
🍽️ Restaurants · Billings
total experiences
replied on google
Most reported issues
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Experiences
staff displayed rude behavior and management was unresponsive to complaints
Business reply on Google
Thank you for taking the time to share your feedback with us, William Green. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
A cart left in the drive-thru poses a risk to vehicles.
Business reply on Google
Thank you for taking the time to share your feedback with us, christopher Nava. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The lobby is closed due to staffing issues.
Business reply on Google
Thank you for taking the time to share your feedback with us. bravo23 delta, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The donuts were not suitable for an Easter surprise.
Business reply on Google
Thank you for taking the time to share your feedback with us, Emily Osborn. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Items are out of stock, stale, and incorrectly charged.
Business reply on Google
Thank you for taking the time to share your feedback with us, EA ShR. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Excessive wait times and unprofessional staff behavior observed.
Business reply on Google
Thank you for taking the time to share your feedback with us, Aliisa Koberg. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
limited menu availability, poor food quality, and unclean dining area
Business reply on Google
Thank you for taking the time to share your feedback with us, Hayden Mugnier. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The store had limited inventory and the staff ignored the customer.
Business reply on Google
Thank you for taking the time to share your feedback with us. asockey1, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
donuts are smaller, overpriced, and contained a hair
Business reply on Google
Thank you for taking the time to share your feedback with us. N8 Hubbell, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The business lobby remains closed to customers for indoor seating.
Business reply on Google
Thank you for taking the time to share your feedback with us, Myanna Ady. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Store ran out of donuts and lobby was closed during hours.
Business reply on Google
Thank you for taking the time to share your feedback with us, David Zahn. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The drive-thru order contained the incorrect items.
Business reply on Google
Thank you for taking the time to share your feedback with us. Jordan Hand, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Staff refused to take an in-store order from the customer.
Business reply on Google
We're disappointed to learn that your recent visit didn't meet your expectations. We value your feedback and would appreciate the opportunity to understand the issue better. Kindly contact us so we can work to improve your experience. You can reach us at the following link: https://www.krispykreme.com/about/contact-us
Staff member provided poor service and acted dismissively toward the customer.
inconsistent inventory and unauthorized substitution of online orders
Customer charged an unexpected fee for an additional bag.
The donuts are stale and the hot light is misleading.
Staff member made rude comments about the customer's donut selection process.
inefficient staff, poor hygiene, and low quality food