Krispy Kreme
🍽️ Restaurants · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Staff substituted online order items without customer notification or consent.
Business reply on Google
Thank you for taking the time to share your feedback with us, steven cofone. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Employee yelled at customer and refused to take order
Business reply on Google
Thank you for taking the time to share your feedback with us. Tatiana Ori, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Incomplete order provided without notification or price adjustment.
Business reply on Google
Thank you for taking the time to share your feedback with us. Brian, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Store refused to sell individual donuts despite menu advertising
Business reply on Google
Thank you for taking the time to share your feedback with us. Tammy Woods, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The business served stale donuts instead of fresh ones.
Business reply on Google
Thank you for taking the time to share your feedback with us. Elisia W., we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The prices for donuts and coffee are considered excessively high.
Business reply on Google
Thank you for taking the time to share your feedback with us, Intelligent Infinity. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Staff provided incorrect items and displayed rude behavior.
Business reply on Google
Thank you for taking the time to share your feedback with us. Maria del Carmen Barrera Campos, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Incorrect items provided without notification or refund for price difference
Business reply on Google
Thank you for taking the time to share your feedback with us, Curry Lovell. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Employees were unprofessional and made jokes about the customer.
Business reply on Google
Thank you for taking the time to share your feedback with us, Taylor Rhyne. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Employee was rude and the store had no donuts available.
Business reply on Google
Thank you for taking the time to share your feedback with us. Lauren, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Incorrect order received with stale and poor quality donuts.
Business reply on Google
Thank you for taking the time to share your feedback with us, Chuck Beddows. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Staff was unhelpful and coffee machine was unavailable for service
Staff was rude and refused to refund the price difference.
Doughnuts were cold despite the hot light being on.
insects found inside the donut display case
The donuts served were old and cold despite being called fresh.
The doughnuts have an unpleasant greasy aftertaste and film.
Store ran out of stock, had poor service, and was unclean.