Krispy Kreme
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Business closed early and employee ignored customer at the door
Business reply on Google
We are so sorry you had this experience, and we completely understand your frustration. That day was a little out of the ordinary. Our doughnut machine went down completely, and our manager had been working to get it repaired since early that morning, about 3 am. After hours of trying to get everything back up and running, the technician and manager were both unable to fix it that evening, and the decision was made to close early. Unfortunately, in the middle of a very long and stressful day, it was an oversight that the door was not properly secured and that you did not get the response you should have when you arrived. We truly appreciate you calling CPD’s non-emergency line to check on our team and our store. It means a lot that you cared enough to make sure everything was okay. The good news is our machine is back up and running, and we would love the chance to get you the doughnut you were looking for! We hope to see you soon, under much better circumstances.
staff failed to process and fulfill multiple pre-paid donut orders
Business reply on Google
Thank you for taking the time to share your experience and feedback. We apologize that this happened, especially since it occurred not just once, but twice. That is not the level of service we strive to provide, and we understand how frustrating it must have been to plan ahead for your events only to have your orders unavailable. We also apologize for the confusion surrounding your refund. The way your refund was handled is not our standard process, and we’re sorry for the inconsistency you experienced. We’ve shared your feedback with the owner, and he is working directly with the team to ensure they are better prepared to properly manage special orders and handle refunds and situations like this moving forward. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity to provide you with the experience you should have received. Thank you again for your honest feedback.
Order was not ready at the scheduled pickup time
Business reply on Google
Thank you for reaching out and for giving us the opportunity to make this right. We completely understand your frustration, especially after placing an online order and still having to wait so long once you arrive. That is not the experience we want anyone to have. This location is currently under new management, and the team is working hard to improve the customer experience and address issues just like this. We truly appreciate your patience and your honesty as they work through those changes. We would love the chance to make it up to you with a free dozen on us. Please send us a direct message on Facebook https://www.facebook.com/KrispyKremeColumbusMS with your contact information so we can get that arranged. Thank you again for the feedback and for continuing to support us.
Employees were unprofessional and the store closed early
Business reply on Google
We are very sorry to hear about your experience. What you described does not reflect the level of service or professionalism we expect from our team, and we completely understand your frustration. This location is currently under new management and is actively working to improve both the customer experience and store operations. Your feedback is important and will be shared directly with the team so these concerns can be addressed. We would appreciate the opportunity to make this right. Please send us a direct message on Facebook https://www.facebook.com/KrispyKremeColumbusMS with your contact information, and we would love to provide you with a free dozen. Thank you for bringing this to our attention.
Foreign object found inside a donut posing a choking hazard
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for your experience, as it does not reflect the standards we uphold. We are now under new management and are committed to ensuring every customer has a safe and enjoyable visit. We would appreciate the opportunity to make it right — please private message us through Facebook with your address so we can send you a complimentary dozen donuts. https://www.facebook.com/KrispyKremeColumbusMS
Staff member was rude and delayed the pickup of an order.
Business reply on Google
We are reaching out to our manager to see if we can get this problem corrected. Our apologies.
sticky floors and presence of roaches near the service counter
Business reply on Google
Thank you so much for letting us know about this. This is obviously not the experience we want for our customers, please reach out to us as we are now under new management and would like you send you a dozen on us. Please send us a direct message on Facebook https://www.facebook.com/KrispyKremeColumbusMS with your contact information so we can get that arranged.
Store was closed despite online order acceptance and payment.
Business reply on Google
Thank you for bringing this to our attention. We apologize for this experience. We are currently under new management and working hard to correct operational issues like this so it does not continue happening. We would appreciate the opportunity to make this right. Please reach out to us directly so we can send you a free dozen.
online order missing and staff provided poor service
Business reply on Google
We apologize for your experience. We are under new management and actively improving our service and operations. We’d appreciate the opportunity to earn your business back, we'd like you send you a free dozen if you could private message us your address.
Doughnuts were flat, dense, and tasted like old oil.
Business reply on Google
We're sorry to hear this. We do not want this experience for any of our customers. We want you to know we are now under new management addressing all of the previous issues. Please private message us for a free dozen so hopefully you can give us another try.
Incomplete order fulfillment, poorly prepared drink, and missing refund.
Business reply on Google
We’re very sorry for the frustrating experience you had with your order and the iced coffee. It’s clear this visit fell far below the service we strive to provide. This is not how online orders or drinks should be handled, and we apologize. Please reach out to us directly so we can make this right, and provide you with a free dozen on us. Your feedback has been shared with our new management team and they are actively working on customer service skills with our team.
The doughnuts were stale and the store lacked original inventory.
Business reply on Google
We’re very sorry to hear this has happened more than once. Old donuts and limited selection that early in the day are not acceptable, and we appreciate you bringing this to our attention so we can address it with our new management team. We’d like the opportunity to send you a free dozen, if you could private message us your address.
Store closed early and frequently out of stock
Business reply on Google
Thank you for your feedback. We apologize for the inconvenience and understand your frustration with the inconsistent hours and availability. This is not the experience we want for our guests, and your comments have been shared with our new management team as we work to improve operations and service consistency. We would like you send you a free dozen if you would private message us your address.
Donuts were cold despite the hot sign being illuminated.
Business reply on Google
Thank you for your feedback. We’re sorry for the disappointment, especially for the kids, and regret that the doughnuts you purchased were not up to our standards. Your comments are appreciated and are being reviewed as we work to improve under new management. Please private message us your address so we can send you a free glazed dozen.
Rude staff, stale doughnuts, and broken coffee machine.
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration. Please know that we are under new management and actively working to improve both customer service and product quality. We’d appreciate the opportunity to provide you with a better experience, please reach out with your address so we can send you a free dozen.
Staff provided poor service and failed to apply coupon discounts correctly.
Business reply on Google
Thank you for your feedback. We’re very sorry for the service you received during your visits. Our new management team is actively addressing these issues to ensure our team provides the friendly and attentive service our customers deserve. We would love to send you a free dozen so you can try us again, please private message us your address.
The store was sold out of donuts for three consecutive weeks.
Business reply on Google
I do apologize, we have had our offers sell out earlier in the day the past few weeks. We are attempting to update our production schedule to have more produced to last longer in the day. Chocolate glaze is not as easy for us to produce more later in the day as the entire machine must be broken down to make that specific one because of the glaze being different from all of our other doughnuts. I am going to mention to the management this experience and I can tell you that we will work hard to stay in front of demand so hopefully we can have some later in the day for purchase.
Lobby closure prevents customers from viewing donut selection in person.
Business reply on Google
I apologize first. We completely understand that it is frustrating when you would like to see the doughnuts to make your order. We are working very hard to rebuild our staff so we can handle customers in the lobby and drive thru again. We appreciate your patience as we work through this challenging time.
Menu items are frequently unavailable and staff closed early.
Business reply on Google
My apologies. I am not sure what time you visited our shop but I can verify we did close at 9pm last night. Our hours have changed since Covid due to business changes. I know it can be frustrating for us to be out of a specific doughnut and we do very much try to not allow that to happen. We very much appreciate your business and will work hard to have them when you visit. Would you private message us your phone number so I can have a manager reach out to you so we can try to identify the team member that needs some additional training based on your interaction? We again apologize as this experience was not how we would want your visit to be handled.
Customer service is poor and the donuts taste unpleasant.
Business reply on Google
Hi CK, we are very sorry to hear you did not enjoy your doughnuts. During COVID we were unable to respond to our customers however we do want to make it right if you did not like your doughnuts. Please private message us your number and we will get a manager back in touch with you.