Krispy Kreme
🍽️ Restaurants · Florence
total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor service and the store had limited inventory.
Business reply on Google
Thank you for taking the time to share your feedback with us, Brittany Roscoe Bland. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The doughnuts were not hot despite the sign being on.
Business reply on Google
Thank you for taking the time to share your feedback with us. Marie Crump, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Location does not provide samples or military discounts.
Business reply on Google
Thank you for taking the time to share your feedback with us, ryan wheeler. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Hair found on serving trays at the location
Business reply on Google
Thank you for taking the time to share your feedback with us. Travis Russell, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Coffee was served cold and with unwanted cream and sugar.
Business reply on Google
Thank you for taking the time to share your feedback with us. Michael E. Lewis, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The business hours listed on Google were incorrect.
Business reply on Google
Thank you for taking the time to share your feedback with us. Annie Smith, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Poor food quality and rude staff caused multiple order errors
Business reply on Google
Thank you for taking the time to share your feedback with us. collin Fleming, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Poor customer service and stale donuts at the Lucas Street location.
Business reply on Google
Thank you for taking the time to share your feedback with us. Tamekia Gamble, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Staff lacked inventory and displayed unprofessional behavior toward customers.
Business reply on Google
Thank you for taking the time to share your feedback with us, Kyra. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The manager was rude and unprofessional to the customers.
Business reply on Google
Thank you for taking the time to share your feedback with us, Niesa Soto. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Staff failed to prepare pre-ordered donuts and provided poor customer service.
Business reply on Google
We're disappointed to learn that your recent visit didn't meet your expectations. We value your feedback and would appreciate the opportunity to understand the issue better. Kindly contact us so we can work to improve your experience. You can reach us at the following link: https://www.krispykreme.com/about/contact-us
Store refuses coupons and experiences frequent understaffing and bathroom closures.
Poor service, lack of fresh product, and broken payment equipment.
The drive-thru employee was rude and impatient during the ordering process.
Staff were inattentive and donuts had poor filling and gritty frosting.
Rude staff, overcharging, and stale doughnuts served instead of fresh.
Incorrect order fulfillment and unprofessional staff behavior
Store did not participate in promotion and staff was unhelpful.