Krispy Kreme
🍽️ Restaurants · Huntsville
total experiences
replied on google
Most reported issues
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Experiences
Broken air conditioning, poor inventory management, and stale product quality.
Business reply on Google
Thank you for taking the time to share your feedback with us. Daniel Depew, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Inconsistent store hours, missing advertised products, and poor staff customer service.
Business reply on Google
Thank you for taking the time to share your feedback with us. Chip Harris, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Delayed delivery and incorrect order fulfillment by the store
Business reply on Google
Thank you for taking the time to share your feedback with us. Kasey McCrary, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Excessive wait times and failure to process an order refund.
Business reply on Google
Thank you for taking the time to share your feedback with us. Luz Jimenez, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Long wait time and poor quality of donuts received
Business reply on Google
Thank you for taking the time to share your feedback with us, Ashley Cothren. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Store frequently lacks inventory and has excessive wait times for service.
Business reply on Google
Thank you for taking the time to share your feedback with us. Kevin Howell, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The location ran out of original glazed donuts without notification.
Business reply on Google
Thank you for taking the time to share your feedback with us, Abigail Rodriguez. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Staff are rude and the doughnuts are consistently stale and cold.
Business reply on Google
Thank you for taking the time to share your feedback with us, Eric Price. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Consistent lack of product availability for online and delivery orders.
Business reply on Google
Thank you for taking the time to share your feedback with us. margaret skulski, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Store closed early despite order and staff withholding available product.
Business reply on Google
Thank you for taking the time to share your feedback with us. Amanda Myers, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Ordered items were unavailable and substituted without customer consent.
Business reply on Google
Thank you for taking the time to share your feedback with us, Rachael Jackson. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
limited doughnut selection and poor quality of products
Business reply on Google
Thank you for taking the time to share your feedback with us, Warren Ward. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Online orders were unavailable and refund was not processed as promised.
Business reply on Google
Thank you for taking the time to share your feedback with us. Wayne Ham, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Store failed to provide ordered items or process promised refunds
Business reply on Google
Thank you for taking the time to share your feedback with us, Laurel Coleman. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
refund for mobile order not received after three days
Business reply on Google
Thank you for taking the time to share your feedback with us. Lori Alexander, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Online order received incorrect items without notification or refund options.
Business reply on Google
Thank you for taking the time to share your feedback with us. Jenni Harvey, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Incorrect delivery order and rude management response
Business reply on Google
Thank you for taking the time to share your feedback with us, marlena woods. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
The donuts had poor decoration and insufficient filling.
Business reply on Google
Thank you for taking the time to share your feedback with us. Julie Coria, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The donuts contain significantly less cream filling than expected.
Business reply on Google
Thank you for taking the time to share your feedback with us. Michael Lawler, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Delivered doughnuts were missing items and lacked advertised decorations.
Business reply on Google
Thank you for taking the time to share your feedback with us, Gina C. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.