Krispy Kreme
🍽️ Restaurants · Kahului
total experiences
replied on google
Most reported issues
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Experiences
The business discontinued the law enforcement discount policy.
Business reply on Google
Thank you for taking the time to share your feedback with us. Cee Jay, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
The cashier was rude and disrespectful to the customer.
Business reply on Google
Thank you for taking the time to share your feedback with us. Darien Anduha, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Staff requires additional training in customer service interactions.
Business reply on Google
Thank you for taking the time to share your feedback with us. hwan kim, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Customer received stale donuts instead of fresh ones as requested.
Business reply on Google
Thank you for taking the time to share your feedback with us. We apologize for the experience you had. We strive to provide a great experience at all Krispy Kreme shops. Your comments will be shared with the team. We appreciate your support and hope to have the opportunity to serve you better in the future.
The business ran out of donuts before closing time.
Loitering individual outside the store entrance prevents customer access.
Purchased doughnut holes were stale despite being within the expiration date.
Poor staff conduct, hygiene issues, and safety concerns in parking lot.
Employees mocked a homeless person and management dismissed the complaint.
Store consistently claims broken card readers to force cash transactions
Gift card system is unavailable and staff are unfriendly.
Long wait time and limited product availability at drive thru
Foreign object found in food product purchased at drive through
Manager was rude and refused service to a walk-in customer.
The manager was extremely rude to the customer.
Broken air conditioning, unrefrigerated drinks, and unsanitary restroom conditions.
Staff provided poor service and handled food in an unsanitary manner.
The store was out of original donuts and staff were idle.
Employee provided poor customer service and displayed a bad attitude.