Krispy Kreme
🍽️ Restaurants · New York
total experiences
replied on google
Most reported issues
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Experiences
Cashier overcharged for donuts and refused to correct the billing error.
Business reply on Google
Thank you for taking the time to share your feedback with us. Mickel Evangelista, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Customer experienced a three hour delay for a donut delivery.
Business reply on Google
Thank you for taking the time to share your feedback with us, Sammy Zone. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Staff mishandled food items due to confusion over order size.
Business reply on Google
Thank you for taking the time to share your feedback with us, Ash Gakav. We're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We value your opinion and would like to learn more about your visit. If you could share more details about what went wrong at https://www.krispykreme.com/about/contact-us, we would greatly appreciate it. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right in the future.
Employee displayed rude behavior and argued with the customer
Business reply on Google
Thank you for taking the time to share your feedback with us. Helen Garcia, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Cashier refused to sell available donuts and was rude to customer.
Business reply on Google
Thank you for taking the time to share your feedback with us. he ke, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Staff member publicly accused customer of theft regarding an online order.
Business reply on Google
Thank you for taking the time to share your feedback with us. Yishu Tan, we're sorry to hear that your experience at our Krispy Kreme location did not meet your expectations. We strive to provide exceptional service and delicious doughnuts to all of our customers. If you could provide us with more details about your visit at https://www.krispykreme.com/about/contact-us, it would help us understand the specific issues you encountered and address them accordingly. We value your feedback and want to ensure that we can improve our service. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Staff member was rude and condescending to customers.
Staff refused to provide a promotional donut to the customer.
staff were rude and distracted by phones during customer service
The order was missing items and the donut lacked filling.
Slow service and poor quality donuts
Pre-ordered donuts were cancelled without notice shortly before pickup time.
Staff member was rude and refused to allow donut selection
Staff refused a valid coupon and made unprofessional comments to customer.
The staff consistently provides incorrect donut orders.
Staff refused service to customers despite being open during business hours.
Staff member was rude and damaged the donuts during packaging
staff provided rude service and yelled at customers during checkout
Staff pressured customer and provided incorrect donut order.
staff refused cash payments and displayed poor customer service