LA Fitness

Personal training sessions were charged but not provided by the gym.

Limited pool access due to swim school priority and lifeguard breaks.

Manager provided incorrect information and failed to assist the customer.

Locker rooms and pool are unsanitary and poorly maintained.

The gym doors are consistently opened late by staff.

Poor pool hygiene, disorganized equipment, and ineffective gym management.

Staff denied entry despite valid membership and incorrect fee claims.

Kids club staff are inattentive and fail to engage children properly.

Unauthorized recurring charges on a card for a non-member

The Zumba instructor provided poor instruction and lacked professional teaching skills.

The gym bathroom lacks air conditioning during hot weather.

The shower area is moldy and lacks proper maintenance and hygiene.

The gym refuses to process a membership cancellation request.

Childcare services were removed without prior notification to the member.

The gym floors and basketball courts are consistently unsanitary and unsafe.

Difficulty canceling membership led to unauthorized charges over two years.

Difficult cancellation process and safety concerns at the facility.

Prepaid personal training sessions are not being honored by the gym.

gym failed to cancel membership and continued charging monthly fees

Gym has poor cleanliness, late openings, and inattentive front desk staff.