LA Fitness

Customer denied free guest pass due to arbitrary proximity policy

Wife denied training with guest pass

Key facilities are closed and an annual fee is charged.

Gym charged for classes not taken and created duplicate account.

Locker broken into and money stolen; management unhelpful

Dirty facilities and poor cleanliness at the gym

Roaches in locker room, closed pool, and dirty, old facilities

Pool, sauna, and jacuzzi closed; parking machine broken

Gym is dirty and pool was closed

Customer was charged for membership and training after requesting a freeze

Staff member was rude and aggressive to customer in training area.

Terrible air quality, outdated equipment, and nasty bathrooms.

Pilates class delayed, charged for missed sessions, and denied entry for being late

Broken equipment and closed pool for months

Gym removed pool area to replace with extra-charge workout area

Gym removed amenities and changed sauna lighting

Unexpected parking fees significantly increase gym membership costs

Fitness club removed amenities and failed to deliver promised pilates room

Gym permanently shut down pool and jacuzzi

Pool area out of service for five months with no explanation