LA Fitness

The gym failed to open at the scheduled time.

Staff were unhelpful and rude during a one-time visit.

unexpected annual fee charged after membership renewal

The gym is unsanitary and the hot tub is non-functional.

Staff accused member of sneaking in due to system check-in error

Staff member canceled the wrong gym membership without authorization.

Gym staff failed to intervene during a racist incident

A specific staff member is consistently rude and unprofessional to members.

Locker room cleanliness, pest presence, and inconsistent shower water temperature.

Staff member made inappropriate and uncomfortable comments to the customer.

Unauthorized charges were processed after the customer declined the service.

Employee was disrespectful to a customer seeking membership assistance.

Staff ignored a guest for thirty minutes and acted disrespectfully.

Sauna is frequently turned off or set to an ineffective temperature.

inappropriate physical contact and harassment by another gym member

Personal property stolen from locker with no assistance from gym management.

Staff member yelled and used profanity at children in the gym.

Unauthorized charges for personal training services not provided

Childcare staff is inattentive and safety gates are malfunctioning.

Staff ignored customers and used a condescending tone during a tour.