LA Fitness

Customer service hung up immediately when called about membership.

Members dominate gym areas and do not re-rack weights

Unacceptable hygiene in sauna and manager's refusal to enforce rules

Staff publicly shamed member over towel service misunderstanding.

Gym allowed theft and refused to check security footage

Dirty bathrooms and facility

Jacuzzi is always broken or not hot

Unclean bathrooms and washer area, lack of toilet paper

Gym is always too hot due to lack of AC

LA Fitness now charges for towels, a previously complimentary amenity.

Staff refused entry and information to potential new clients.

Swimming pool water is dirty and smells bad

Locker broken into and items stolen; multiple other lockers also compromised

Accused of theft, racially profiled, and banned by management

Overcrowding, unavailable towel service, and poor juice bar service

Lap pool is misused by non-lap swimmers

AC not working in Zumba class, causing suffocation concerns.

Staff refused to provide a receipt for a day fee payment

Gym dressing room and showers are dirty and not maintained

Outdated equipment and long waits for machines.