La Quinta Inn & Suites by Wyndham Atlanta Airport North
🏨 Hotels & Travel · Atlanta
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Lack of amenities and unprofessional staff led to forced hotel departure.
Business reply on Google
We apologize for the major difficulties you experienced due to the maintenance issues, and we regret the inconvenience. We are also sorry that you did not receive the assistance you needed from our front desk, and we understand the frustration this caused. We regret that you were unable to complete your stay due to these issues. Our leadership team is reviewing your feedback carefully to better understand what occurred and identify opportunities for improvement. Sincerely, Isaac Leonards General Manager
The hotel room was dirty and the elevator was broken.
Business reply on Google
Dear Adriana, Please accept our sincere apologies for the condition of the property during your stay and the cleanliness issues you faced in your accommodations. This is not the standard we strive to uphold; we are grateful for your patience. We are also sorry to learn of the concerns with the elevator and understand the inconvenience this caused for guests. Your feedback has been shared internally to ensure these concerns are addressed and for the future modernization plans, as we continually strive to improve guest satisfaction at all levels. Thank you for taking the time to share your comments and bring these concerns to our attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Isaac Leonards General Manager
Unsanitary room conditions and malfunctioning elevators caused physical illness.
Business reply on Google
Dear Rebekah, We are disappointed to learn that the condition of the guestroom and the property's overall upkeep left you with such a less-than-pleasant impression. We also regret the cleanliness concerns you encountered in the room and around the ice and coffee service areas. This is not the standard we strive to uphold, and we appreciate your patience. Please know we take your comments seriously and will share them internally to ensure they are addressed. We are also concerned about the maintenance issues you observed with the elevators and appreciate you bringing them to our attention. Thank you for taking the time to share your experience; we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Isaac Leonards General Manager
The hotel failed to return the security deposit after six months.
Business reply on Google
Dear Guest, We sincerely regret the disappointment you and your girlfriend have experienced regarding the deposit refund. We understand how concerning this must have been, despite multiple attempts to reach out to the hotel and follow-ups. We apologize for the lack of communication and response you encountered, as this is not reflective of the level of professionalism and guest service we strive to provide. Your comments have been shared with the appropriate teams as we continually strive to improve guest satisfaction at all levels. We truly appreciate you bringing this serious matter to our attention; we hope you will give us another opportunity to provide you with the seamless stay you deserve. Sincerely, La Quinta Inn & Suites by Wyndham Atlanta Airport North Team
Broken air conditioning and poor customer service during room relocation.
Business reply on Google
Dear Kayla, We apologize for the air unit issues and the inconvenience of having to relocate your family, including your children and pets, late at night. We are also sorry for how your concerns were handled when brought to our staff's attention. This is not the standard we strive to provide; we are grateful for your patience. Your comments have been shared with the appropriate teams as we continue working to improve the guest satisfaction at all levels. Thank you for bringing these matters to our attention; we hope to have the chance to welcome you back for a better experience in the future. Sincerely, Isaac Leonards General Manager
hotel cancelled confirmed reservation and resold the room
Business reply on Google
Dear Mark, We sincerely regret that we were not able to accommodate you, and are sorry for the inconvenience this undoubtedly caused. We do strive to hold the room within our best capacity and try to honor all reservations to the best of our ability; we understand how frustrating this must have been for you. We are grateful for your patience; we will share your comments appropriately. Additionally, we apologize for the shuttle service delay and the service shortfalls you experienced. This is not the standard we strive to uphold; we appreciate you bringing this to our attention. Your feedback will be shared appropriately to ensure such service shortfalls do not occur again as we continually strive to improve our guest satisfaction at all levels. We hope to have the chance to welcome you soon and provide you with the flawless stay you deserve. Sincerely, Isaac Leonards General Manager
Hotel staff removed belongings and items were reported missing from room.
Business reply on Google
Dear Nancy, We sincerely apologize to learn about your distressing experience and regret that your stay did not reflect the level of care and hospitality we strive to provide. We understand how important your belongings are, and we genuinely regret any upset this incident may have caused. We understand how frustrating it must have been for you, and we want you to know that we take your concerns seriously. Your feedback has been shared with our leadership team for internal review; thank you for bringing this to our attention. We are grateful for your patience. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Isaac Leonards General Manager
Room had poor hygiene, low water pressure, and excessive noise.
Business reply on Google
Dear Curtis, Please accept our sincere apologies for the condition of the bathroom and the noise concerns, which caused discomfort during an already difficult time. We understand how important rest and a comfortable environment are to a peaceful stay, and we regret that the room assignment added stress during an already emotional time. Your comments have been shared with the appropriate leadership teams as we continually strive to improve our guest satisfaction at all levels. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to restore your confidence in the future. Sincerely, Isaac Leonards General Manager
The hotel has poor cleanliness, damaged furniture, and rude staff.
Business reply on Google
Dear Briana, We are sorry to learn that the condition of the property and the less-than-pleasant interaction at the front desk did not meet your expectations. This is not the standard we strive to uphold; we appreciate you bringing this to our attention. We understand your frustration and are grateful for your patience. Your comments have been shared with the relevant teams as we continually work to improve guest satisfaction at all levels. We appreciate you taking the time to share your candid feedback and hope to have the opportunity to welcome you in the future so we may provide the exceptional visit you deserve. Sincerely, Isaac Leonards General Manager
hotel has mold, plumbing issues, and poor sanitary conditions
Business reply on Google
Dear Darren, We are very sorry to hear that your stay did not meet expectations and regret that multiple aspects of your room and overall experience were not satisfactory. Your comments have been shared appropriately, and we take your concerns seriously. We appreciate you taking the time to share your feedback and regret the inconvenience this has caused. We hope to have the chance to welcome you back soon. Sincerely, Isaac Leonards General Manager
The hotel room was infested with bedbugs.
Business reply on Google
Dear Ariyanna, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your stay in our system was marked as a no show. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit. Sincerely, Isaac Leonards General Manager
Vehicle broken into due to unsecured parking lot and unexpected parking fees.
Vehicle broken into and items stolen in hotel parking lot
Business reply on Google
Dear Mark, We are very sorry to hear about your experience and the incident involving your vehicle. We understand how upsetting and frustrating this must have been, and it is truly concerning to know the impact it had on your stay. We also regret the lack of clarity regarding the parking charge at checkout, as this should have been communicated more clearly in advance. While our team does communicate parking policies, we recognize that the way this situation was handled is not the impression we want to create. Your feedback will be shared with our leadership team as we continually strive to improve our guest satisfaction at all levels. Please note that we have reversed the parking charges; we are grateful for your patience. We regret that your experience did not reflect the level of care we aim to provide, and we appreciate you bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Isaac Leonards General Manager
Hotel room had maintenance issues and poor cleanliness standards.
Unsanitary room conditions, broken furniture, and safety concerns regarding the facility.
Business reply on Google
Dear Cienna, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit. Sincerely, Isaac Leonards General Manager
Poor service, incorrect room assignment, and excessive noise prevented sleep.
Business reply on Google
Dear Dammy, Please accept our sincere apologies for the challenges you encountered upon arrival due to the difficulties during check-in and entry access. This does not meet the standard we strive to uphold, and we understand how frustrating that must have been for you. We also regret the room assignment issue and the noise concerns that affected your rest, and for the delay iyou experienced in reaching out to our front desk team. We will share your comments with the relevant teams to ensure they are addressed and that such lapses do not occur again, as we continually strive to improve guest satisfaction at all levels. We appreciate you bringing these matters to our attention, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Isaac Leonards General Manager
Confirmed room was unavailable upon arrival and staff was unprofessional.
Business reply on Google
Dear Andreia, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are also sorry for how our associate handled your concerns. We are grateful that you have brought these specific concerns to our attention, as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit. Sincerely, Isaac Leonards General Manager
The hotel room was filthy and undergoing noisy construction.