La Quinta Inn & Suites by Wyndham Baton Rouge Denham Springs
🏨 Hotels & Travel · Baton Rouge
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hotel charged for cancelled reservation and failed to respond to inquiries.
Business reply on Google
Thank you for sharing your experience regarding your recent reservation. We are glad to hear that you had a pleasant stay during your previous visit. We understand that your current situation with the pending charge has been frustrating. The hotel team strives to provide clear communication, and it's unfortunate that this did not meet your expectations. Your feedback regarding the lack of response will be taken into consideration for future improvements. We appreciate your understanding in this matter.
Poor customer service, broken room phone, and inadequate breakfast options.
Front desk staff provided unpleasant and unhelpful customer service.
Business reply on Google
We sincerely apologize for the experience you had with our front desk staff. We value all guest feedback and will address this matter internally. Your comments will be shared with the management team for further review and improvement. Thank you for bringing this to our attention, as we strive to provide exceptional service to all our guests.
unpleasant room odors and unprofessional staff behavior
Business reply on Google
We apologize for the inconveniences you experienced during your stay at our hotel. Rest assured, all feedback is taken seriously and will be addressed with our team promptly to ensure a more pleasant experience for future guests. Thank you for sharing your thoughts with us, we value all guest feedback as it helps us to improve our services.
Front desk clerk exhibited unprofessional and rude behavior toward the guest.
Business reply on Google
We are glad to hear you enjoyed most aspects of your stay with us, including our great value, location, and rooms. We appreciate your feedback regarding your interactions with Que and will address this with our team for further improvement. Thank you for choosing our hotel, and we hope to welcome you back in the future for an even better experience.
Room had stained surfaces, visible mold, and excessive noise issues.
Business reply on Google
We appreciate you sharing your detailed experience with us. Your feedback on the room's condition and noise disturbances is crucial to ensuring all guests have a comfortable stay. We encourage guests to contact management directly with any concerns during their stay for prompt assistance and resolutions. Thank you for considering the needs of fellow travelers and for highlighting the positives of our location.
Staff failed to process promised refund for incorrect booking duration
Business reply on Google
We apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable and will be shared with our team for improvement. Should you have any further concerns, please contact the hotel management directly. Thank you for your understanding.
Staff member was unprofessional and aggressive toward guests during check-in.
Business reply on Google
We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will address this matter internally. We strive to provide excellent service to all our guests and regret any dissatisfaction that may have occurred. We appreciate you bringing this to our attention and will take the necessary steps to ensure a more positive experience for future visitors.
Poor room maintenance, lack of hot water, and slow rude service.
Business reply on Google
Thank you for choosing us! We appreciate you taking the time to share your feedback, most especially the comments you made about the room and staff courtesy. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.
Hotel refused cancellation and staff was rude regarding reservation.
Business reply on Google
I am sorry to hear that you received poor service from our staff. This is something we will look into. I will share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience and leaving us invaluable feedback, Jill!
Hotel refused check-in due to lack of physical credit card
Business reply on Google
Thank you for posting a review! We are sorry to see that your experience was not up to standards because of the issues you had with the deposit. We would like the opportunity to talk and investigate your feedback further.
Reservation cancelled and assigned room was already occupied by another guest
Business reply on Google
Thanks for choosing to stay with us, Nicholas! I am sorry to see you were upset with the policy, but it applies to everyone that agrees to the terms and conditions. Thanks for your understanding!
Staff member was rude and unprofessional when informing customer of opening hours.
Business reply on Google
We apologize that you received poor service from our staff. This is something we will look into. I will share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience and leaving us invaluable feedback.
Unsanitary room conditions and failure to provide a requested refund.
Business reply on Google
I am very sorry to hear that you did not stay with us because of unusual circumstances and inconvenience with the room. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention, Karyn!
Front desk staff refused service and kept the room payment.
Business reply on Google
We apologize that you received poor service from our staff. This is something we will look into. I will share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience and leaving us invaluable feedback, Eglantine!
Defective toilet caused flooding and physical injury to the guest.
Business reply on Google
Hi Johnathan, Your observations have been taken up by a team for investigation and necessary actions. Your comments about cutting yourself from a shattered handle back in July 2021 is a strange one for us. We need to check what has exactly happened.
Staff provided incorrect information and were unhelpful regarding infant sleeping…
Business reply on Google
Thank you for sharing your experience with us. We appreciate the input referring to our location and comments about our front desk. We hope to see you again in the future.
The hotel room was dirty and contained discarded needles.
Business reply on Google
Hi Shannon, I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. This is something we'll bring up to our staff to ensure that similar details are not overlooked. Our entire staff & management are working to address the issues you have expressed and we hope you'll return someday to see how we have improved upon them, thanks to your valuable feedback.
The room was unsanitary and the manager refused a refund.
Business reply on Google
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Hotel room had a foul odor and poor customer service
Business reply on Google
Thank you for taking time to tell us about your stay. We are sorry for the issues that you experienced. This is not the experience we want for our guest. Your comments will be shared with our team to make improvements needed to ensure a great stay on your next visit.