La Quinta Inn by Wyndham Birmingham - Inverness
🏨 Hotels & Travel · Birmingham
total experiences
replied on google
Most reported issues
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Experiences
Room noise and unclean coffee machine equipment
Business reply on Google
Thank you for sharing your feedback regarding your recent stays. We're glad to hear you enjoyed your overall experience in Room 220, but we appreciate your comments about the coffee machine and noise issues. Your insights help us understand where we can improve for future guests. We hope to provide an even better stay next time you visit. Thank you for choosing to stay with us again.
hotel room has pest infestation, mold, and faulty air conditioning
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We take all comments seriously as they help us to identify areas for improvement. Your concerns about cleanliness and maintenance are noted, and we will address them with our team to ensure a better experience for future guests. Your insights are important to us as we strive to enhance our guest experience moving forward.
The hotel is dirty and smells of marijuana with reservation issues.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We take cleanliness and guest experience seriously and will ensure your comments are shared with the appropriate teams. The issues you've mentioned regarding your reservation and the environment are concerning, and we appreciate you bringing them to our attention. We hope you will consider staying with us again in the future for a more positive experience.
Unsafe environment, poor staff response, and dirty, unfinished room conditions.
Business reply on Google
We are sorry to hear about your recent experience at our hotel. We take all feedback seriously and will address your concerns with the appropriate teams for review. Your feedback helps us improve our services for all guests. Thank you for sharing your experience with us.
room had ceiling damage, water stains, and a broken toilet handle
Business reply on Google
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will address them with the team to ensure a better experience for all future guests. If you have any further concerns, please feel free to contact our management team directly for assistance.
hotel rooms are filthy and lack hot water with billing errors
Poor hygiene, maintenance issues, and security concerns during hotel stay.
Business reply on Google
We regret to hear about the inconveniences you encountered during your recent stay. Guest feedback is crucial for our continuous improvement, we will address your concerns with the appropriate team members for review. Your comments are valuable, and we appreciate you sharing your experience with us.
Room had pests, broken appliances, and a non-functional smoke detector.
The hotel room was filthy and lacked front desk staff assistance.
Business reply on Google
We apologize for not meeting your expectations during your recent stay. We appreciate your feedback and will address these concerns with the relevant departments for improvement. Thank you for taking the time to bring these issues to our attention. We hope your future travel experiences are more positive.
hotel has poor maintenance, safety issues, and misleading breakfast service
Business reply on Google
We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we continually strive to improve our guests' experience. Please feel free to reach out to our management team to further discuss your concerns. We appreciate your detailed review and will address these issues accordingly to enhance the quality of our services and amenities.
Broken elevator, poor room hygiene, and unhelpful staff during stay.
Business reply on Google
Thank you for sharing your feedback with us. We regret to hear about the challenges you experienced during your stay. We value all guest comments and will address these concerns internally for improvement. We appreciate your insights as they contribute to enhancing the quality of our services in the future.
Room contained mold and staff provided poor customer service
Business reply on Google
We regret to hear about your experience and appreciate you bringing this to our attention. For any health or maintenance concerns, we encourage guests to reach out to the staff immediately. We take all feedback seriously and will address this with our team. Your insights are valuable for us to continue improving our services.
room contained mold and stained linens
Business reply on Google
We're disheartened to hear about your experience. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention.
The hotel room was unsanitary with pests and uncleaned bedding.
Business reply on Google
We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address the issues mentioned to ensure future guests have a pleasant experience at our hotel. Your concerns will be shared with our team for further review and improvement. Thank you for bringing this to our attention.
The hotel room was dirty and the furniture was damaged.
Business reply on Google
We appreciate your feedback regarding your recent stay. As we continuously strive to meet our guests' expectations, we take your comments seriously and will address them with our team. Your insights will help us enhance the overall guest experience. We are glad you found value and quietness during your visit.
The hotel room and surrounding property were extremely dirty.
Hotel room was dirty, in disrepair, and had unexpected incidental charges.
Business reply on Google
We appreciate the detailed feedback regarding your recent stay at our hotel. Your comments will be shared with our management team for further review. Thank you for acknowledging our staff and breakfast service. We value your input and apologize for any inconvenience you experienced. We strive to continuously improve our guest experience and hope you consider staying with us again in the future.
The hotel room had hair on sheets and a roach present.
Hotel room was dirty and in poor condition.