La Quinta Inn & Suites by Wyndham Seattle Sea-Tac Airport
🏨 Hotels & Travel · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Broken air conditioning and lack of basic room amenities.
The hotel provided multiple rooms that were not cleaned.
shuttle delays, slow check-in, faulty room key, and broken air conditioning
hotel room infested with bedbugs and unhelpful staff regarding refund
shuttle delays, room assignment errors, and non-functional air conditioning
Hotel failed to provide promised shuttle service and refused refund.
Shuttle service was unreliable and laundry facilities were out of order.
unreliable shuttle information and failure to provide requested crib
hotel phone system failure prevented shuttle pickup and customer service assistance
Hotel renovation issues, broken elevators, and unreliable airport shuttle service.
Hotel gave away pre-booked rooms without notifying the guest
The hotel double charged the customer and refused to issue refunds.
Unauthorized charge for a reservation that should have been cancelled
Inaccessible room and shuttle provided with unauthorized overcharges
unreliable hotel internet and unresponsive television interface
Unsanitary room conditions, lack of hot water, and poor breakfast service.
Hotel had broken heating, missing amenities, and failed to return deposit.
Business reply on Google
Dear Maria, Thank you for taking the time to share your feedback with us, and we sincerely apologize if your stay fell well short of expectations. We regret any disruptions and the inconvenience caused, as this is not the level of comfort, service, or consistency we strive to provide. If you still have questions, we encourage you to reach out to us offline so we can review them further. It was a pleasure having you here, and we hope to have another opportunity to change your perceptions in the future. Acacia G. General Manager
Hotel room was filthy and under construction during the stay.
Business reply on Google
Dear Audrey, We appreciate you taking the time to leave your review. Rest assured, we will share your comments regarding the construction and cleanliness concerns, missing amenities, and strong odors with our team to ensure any opportunity for improvement is seized. Thank you, and we hope to have another chance to change your perceptions in the future. Acacia G. General Manager
Unwelcoming staff, uncomfortable beds, and unpleasant room odors.
Incorrect room type provided and poor soundproofing and facility maintenance.