La Quinta Inn & Suites by Wyndham South Holland
🏨 Hotels & Travel · South Holland
total experiences
replied on google
Most reported issues
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Experiences
Bed bug infestation and poor housekeeping service at the hotel.
The hotel rooms have a severe and persistent ant infestation.
A rat was seen in the lobby and food preparation area.
Inconsistent room pricing and poor facility maintenance and cleanliness.
The hotel room and exterior grounds are dirty and poorly maintained.
Hostile staff, poor room cleanliness, and significant maintenance and safety issues.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are especially sorry to learn about the service you experienced, the delay during checkout, and the maintenance concerns in your room. Your comments have been shared with our management team for review and appropriate follow-up. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more positive experience in the future. Team La Quinta
Guests were wrongly evicted and encountered bugs in the hallway.
Poor breakfast quality and indifferent front desk staff service.
Hotel staff gave a stranger access to the guest's room
Hotel refused to adjust reservation dates resulting in double billing.
Hotel refused to provide a refund for a mistaken booking.
Customer vehicle was stolen from the hotel parking lot.
Confirmed hotel reservation was cancelled without explanation upon arrival
Inaccurate hotel amenities listed online and insufficient room towels provided.
Billing errors and poor room hygiene with unhelpful staff assistance
Missing amenities and poor room maintenance including stains and broken equipment.
Room maintenance issues and lack of housekeeping service during stay.
Multiple room amenities and hotel services are non-functional or unavailable.
hotel refused to provide extra linens and pool is closed