La Quinta Inn & Suites by Wyndham Tulsa Midtown
🏨 Hotels & Travel · Tulsa
total experiences
replied on google
Most reported issues
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Experiences
Hostile staff, long wait times, and poor room maintenance and cleanliness.
Unprofessional staff, poor room conditions, and a dangerous electrical fire hazard.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely apologize for the circumstances surrounding your arrival, the extended delay in getting checked in, and the deficiencies you encountered in your room. This was not the level of service or room readiness we expect to provide. We take the concerns raised regarding both staff conduct and the condition of the room seriously and have addressed them internally with our team. We also appreciate you updating your review to acknowledge that, after further review of the circumstances, we issued a full refund for your stay. While we understand that a refund does not undo the experience you had, we hope our resolution demonstrates that we took your concerns seriously. We apologize again for the frustration and inconvenience you and your party experienced.
Manager was aggressive and unhelpful regarding truck parking instructions.
Business reply on Google
Thank you for sharing your experience. I sincerely apologize for the way this situation was handled, especially after such a long day of travel. Since you had already confirmed the parking location with our staff, we understand how frustrating it was to be awakened and asked to move the truck. Regardless of the circumstances, the situation should have been handled with clearer direction, professionalism, and courtesy. We are addressing your concerns internally and apologize for the disruption and frustration this caused.
Unexplained billing overcharge and a faulty room door lock.
Business reply on Google
We apologize for any inconvenience, the $50 is an incidental hold that is released at checkout. Thank you for bringing this to our attention, our maintenance team will take a look at the lock.
Manager harassed guest due to a room assignment error
Business reply on Google
Thank you for bringing this to our attention. We are very concerned to hear about your experience and sincerely apologize for the distress and embarrassment you describe. Every guest deserves to be treated with respect and professionalism, and the situation you outlined does not reflect the level of service we strive to provide. We understand how upsetting it would be to be awakened unexpectedly and then be confronted regarding your room assignment, especially after having completed the check-in process and possessing a valid room key. We are taking your concerns seriously and will be conducting a thorough review of the events that occurred, including the room assignment records and the interactions you described with our staff. If there was an error in the room assignment process, we regret the inconvenience and frustration it caused. We appreciate you sharing these details, as guest feedback helps us identify areas where we can improve. We would welcome the opportunity to discuss your experience further and work toward an appropriate resolution. Please contact our management team directly at your convenience. Thank you again for bringing this matter to our attention.
unprofessional staff behavior and poor hotel management practices
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about your experience upon entering the hotel. While our staff may have been attempting to protect guests from slipping hazards caused by the weather, we understand that the interaction came across as unwelcoming and frustrating. We will address the matter with our team to ensure all guests are treated with courtesy and professionalism. We also apologize for the issue with water accumulating outside the bathroom after using the shower. Our maintenance team will inspect the tub and surrounding areas to determine the cause and make any necessary repairs. Regarding the pool towels, we understand your frustration. While there may have been a temporary delay in replenishing towels due to laundry operations, our staff should have communicated more effectively and provided a more helpful response. We will review this situation with the team to improve guest service and ensure amenities remain adequately stocked. We are also sorry that our breakfast closing procedures left a negative impression. Breakfast hours are posted and currently end at 9:00
Front desk staff refused prepaid reservation without a physical credit card.
Business reply on Google
Thank you for sharing your feedback. I’m sorry to hear about the experience during check-in, as that’s certainly not the impression we want to leave. While the room and taxes may be paid in advance, all reservations do require a valid credit card at check-in for a $50 incidental hold. This is a standard policy across our property to cover any potential incidentals during the stay, and it must be presented physically at the front desk, unless prior arrangements have been made, like a prior authorization. That said, we do apologize if this was not communicated clearly ahead of time or if the interaction came across as anything less than professional. We will address this with our team to ensure expectations are explained more clearly and handled with the level of service our guests deserve. We appreciate your feedback and hope to have the opportunity to provide a smoother experience in the future.
hotel failed to provide sufficient towels and staff was rude
smoke odors permeated the room despite the facility being smoke-free
Vehicle break-ins occurred and hotel rooms were found to be dirty.
Business reply on Google
Thank you for sharing your experience, and we sincerely apologize for the distress and inconvenience this situation caused. The safety and security of our guests is extremely important to us, and we understand how up setting it is to discover damage to your vehicle. We do have security patrol the property at random times throughout the night; unfortunately, this incident occurred between their rounds. Even so, we are actively reviewing our camera system and overall security procedures to better prevent situations like this and to improve the clarity and reliability of our footage. We’re also addressing our internal communication to ensure our team responds more proactively when incidents occur. We’re truly sorry that we fell short during your stay. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Multiple vehicles were broken into in the hotel parking lot.
Business reply on Google
Thank you for sharing your experience, and we sincerely apologize for the distress and inconvenience this situation caused. The safety and security of our guests is extremely important to us, and we understand how upsetting it is to discover damage to your vehicle. While incidents like this are rare, we are actively reviewing our camera system and security protocols to identify where improvements can be made. We will also be addressing communication procedures to ensure our team handles situations like this more proactively. We’re truly sorry that we fell short during your stay.
Staff was rude and quoted an excessively high room rate.
Business reply on Google
We're sorry you feel this way. Our number one priority at this hotel is our staffs safety, especially in the middle of the night. Our doors lock at 10pm. Sometimes, when the hotel is nearly sold out, only our suites are available. This is most likely what the case was and explains the rate she offered.
The hotel room was extremely dirty and lacked advertised amenities.
Business reply on Google
Thank you for taking the time to send us your feedback. We sincerely apologize for the inconvenience and are taking the correct actions to fix this.
The pool is murky and room maintenance issues were poorly handled.
Business reply on Google
Thank you for your feedback, we appreciate it. We're sorry for the inconvenience and take your feedback seriously. Please know that we are taking the appropriate actions to correct this.
Staff refused to assist with a welfare check for endangered guest.
Business reply on Google
Thank you for bringing this to our attention. We will speak with the correct staff members and go on from there. Unfortunately, we do not give guest information out over the phone for privacy reasons.
Staff member was rude and threatened to cancel reservation and call police.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the situation that has come up and will address it immediately.
Hotel staff refused check-in despite prior confirmation for military guest
Business reply on Google
We apologize for the confusion regarding this and apologize for the misunderstanding. We appreciate your feedback and will make the correct changes needed in order to ensure this does not happen again. Thank you for your service.