Labcorp
🩺 Health & Wellness · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
The business failed to bill insurance despite multiple submissions.
Business reply on Google
Hi there, Thank you for bringing this matter to our attention. Please direct message us with more information about your billing issue, your full name, email address, phone number and invoice number. Thank you.
The automated phone system prevents customers from reaching a representative.
System failure prevented the completion of required lab work.
The facility failed to follow the check-in order for patients.
Long wait times and lack of staff in the waiting area.
Staff provided dishonest information regarding drug testing availability.
Appointment delayed by ninety minutes despite online booking
Long wait times for appointments and issues with insurance processing.
Long wait time despite having a scheduled appointment.
inability to reach staff for pricing or in-person assistance
Long wait times and unprofessional staff behavior during appointment.
Unauthorized medical testing performed on a minor without parental consent
Staff failed to locate order and prioritized other clients over patient.
Poor facility signage, long wait times, and unprofessional staff conduct.
Business reply on Google
Hello Jo, we are so sorry to hear the experience at the Anchorage Patient Service Center was not satisfactory. We strive to ensure that every patient that comes to a Labcorp Patient Service Center receives top-notch care. We would like to understand what occurred so we can take steps to improve. At your earliest convenience, please go to the link below and describe the details of your experience so we can better assist you. A manager will be in contact with you soon. https://www.labcorp.com/rate-your-lab-visit
The office location is poorly marked and difficult to find.
Facility lacks accessibility and staff misgendered the patient.
Business reply on Google
Hi Jessi, We are sorry to hear that this was your experience at the Anchorage, AK Patient Service Center. Thank you for bringing this to our attention. We will look into this issue further.
Long wait times and failure to communicate missing lab orders.
Staff abandoned the waiting area and refused service to the patient.
Incompetent staff caused long waits, billing errors, and incorrect medical testing.
Appointment system error and unhelpful staff behavior