LaptopZone | Buy-Sell Used Iphone in Dallas TX
💻 Tech Services · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Staff failed to provide timely information regarding a potential sale.
Business does not purchase devices older than two years as advertised.
Business refused to purchase items despite advertising they buy anything.
Staff provided poor service and was unprofessional regarding recycling inquiries.
Business reply on Google
Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent interaction. We understand your disappointment, and we would like to clarify that while we strive to assist all our customers with their needs, there are certain limitations when it comes to the devices we can buy or recycle. Unfortunately, in your case, the laptop was too old for us to process, which is why we couldn’t offer a solution at that time. Our current focus is on more recent models, and we regret that we weren’t able to meet your expectations. Your experience is important to us, and we truly value your feedback as it helps us improve our services. Please don’t hesitate to contact us if you have any further questions or if there’s anything else we can assist you with in the future. Thank you for your understanding, and we hope to have the opportunity to serve you better next time. Best regards, LaptopZone
Staff members were rude and disrespectful to the customer.
Staff member was unhelpful and rude during a phone call.
The business offered an unfairly low price for a used laptop.
The business is untrustworthy when handling customer electronics.
The business owner is rude and impatient with customer questions.
Staff refused to return item and used abusive language toward customer.
Staff exhibited racist behavior and intimidated customer by photographing their license…
Business reply on Google
Presh, please let people know the whole situation of this matter, not just 1 side. Your friend Veeru and you came to our store after we were given 3 1-star reviews in which 2 of those google accounts were duplicates. We understand that 1 star reviews happen & that is ok. But it is unprofessional on any level for ANYONE to SPAM a local business with multiple accounts. Your friend Veeru decided it was ok to try to plummet our ratings as a result of unsatisfactory in which we believe is not right. We apologize you had to experience something like what happened, but please understand there is always 2 sides to a situation. Also note, our 5 star ratings are not paid for. These reviews are genuine & we are quite proud of every single one. Local reviews are what make local businesses thrive & many of our customers have been coming to our location for years. Once again we apologize for the bad experience you had to witness, but maybe it isn't the best idea for your friend to have tried to jeopardize our company's reputation via fake reviews (at least 2 google dummy accounts) and then decide to COME BACK to make a deal. Our doors are always welcome to the public but understand a bridge goes
The business performed incomplete repairs and attempted to charge extra labor fees.
Business reply on Google
Veeru we apologize you did not feel our services were adequate for you as a customer, but we also want to verify the situation of this matter. You were charged only for a service that we completed as you brought in your own part (Dell XPS 15 Bottom Base). You came back to us asking we do another repair service since the part you ordered did not have the correct plastic cover. As a small business we cannot give warranty on a part you personally bought online to bring in. You were not content about us charging you for another repair service, a simple $40 repair to fix your issue. You kept stating that "I will only pay $20" when the manager told you the repair fee would be $40. We know your experience at our store was very unpleasant & we try to do right with all of our customers. But please understand if you order your OWN PART, We cannot cover any warranty on that part. We simply stated the extra repair would cost another $40 but you did not want to comply. Your review states we only did half the repair, which is incorrect. You bought a laptop part that did not have the correct plastic cover, this is why your Dell XPS kept having problems. We wish the best of luck to you.