Long John Silver's | A&W
🍽️ Restaurants · Charles Town
total experiences
replied on google
Most reported issues
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Experiences
The restaurant was dirty and portions were small for the price.
Business reply on Google
Hi Tina, we hate that you encountered dirty tables and floors, limited portions for a $14 platter, disappointing food, and rat trap boxes outside; please fill out https://go.momos.com/3EF4d so our team can follow up, and we hope you’ll give us another chance.
Manager exhibited aggressive and intimidating behavior toward teenage employees.
Business reply on Google
Hey Aj, that sounds frightening and completely unacceptable—no one should ever be spoken to in anger, and especially not in a way that puts staff and customers on edge. We’re really sorry you had to witness that, and we want to make sure your concerns are taken seriously. Please fill out this form https://go.momos.com/GhTjZ so our team can follow up with you as soon as possible. We hope to see you again for a better experience.
The restaurant provides poor service and is consistently filthy.
Business reply on Google
Hi Charlie — we’re really sorry about the service you’ve been getting, and especially that the place wasn’t clean. That’s not the kind of experience we want for you at Long John Silver’s. Please fill out this form https://go.momos.com/fKPc9 so our team can follow up and address what happened as soon as we can. We’d love another shot at making your next visit better.
Rude staff and filthy facility conditions.
Business reply on Google
Hi Trudy — we hate that your visit to Long John Silver’s went the way it did. Being spoken to rudely at the order station and dealing with a dirty, sticky space is not okay. Please fill out this form https://go.momos.com/oFA56 so our team can review what happened and be in touch as soon as they can. We hope you’ll give us another chance for a better experience.
inaccurate menu signage and inefficient ordering process
Business reply on Google
Hey John — that’s frustrating, and we hate that your trip didn’t match what you were looking for. When you came in for a float and were told the place didn’t have ice cream after you had to fight with the kiosk, that’s not the experience we want you to have. Please fill out this form https://go.momos.com/ooy4H so our team can look into what happened and follow up. We’ll do better next time.
Long wait times, poor cleanliness, and unprofessional staff behavior.
Business reply on Google
Hey Jonathon — that sounds frustrating from start to finish, and we’re really sorry you had to deal with the kiosk requirement, the long wait, missing cups, the waffle fry issue, not being able to pay for substitutions, and then a rough refund experience. Long John Silver’s should be clean, clear, and fast when you come in, and this clearly wasn’t it. Please fill out this form https://go.momos.com/HpDYJ so our team can look into what happened and follow up with you.
The restaurant was unsanitary and understaffed.
Business reply on Google
Hi Emmy, we’re truly sorry to hear about your experience at Long John Silver’s. It’s concerning to know that the cleanliness and service didn’t meet our standards, and we appreciate you sharing your feedback. Please fill out this form https://go.momos.com/tOvre so our team can look into this further. We hope to provide a much better experience next time.
The restaurant interior requires a deep cleaning of floors and grout.
Business reply on Google
Hi Diana, we appreciate your feedback regarding the cleanliness of our Long John Silver’s location. We aim to maintain a welcoming environment for our guests, and we're sorry to hear that this was not your experience. Please fill out this form https://go.momos.com/6FIxI so our team can address your concerns properly. Thank you for bringing this to our attention, and we hope to serve you better next time.
Unsanitary conditions and long wait times for service.
Business reply on Google
Hi Daddy, we're truly sorry to hear that your experience at Long John Silver’s was not up to standards. That’s definitely not the kind of service we want to provide. Please fill out this form https://go.momos.com/IZOSr so our team can address your concerns and ensure this doesn’t happen again. We appreciate your feedback and hope to serve you better next time.
Poor food quality and long drive-thru wait times.
Business reply on Google
We’re so sorry this happened Leeann we would to make to better so you can enjoy the restaurant again!
excessive wait times and lack of staff at the counter
Business reply on Google
We’re so sorry this happened to you! We would be happy to help resolve this issue
Excessive drive thru wait time without staff communication
Business reply on Google
We’re so sorry this happened were going to get to the bottom of this problem
Long wait times and unhelpful staff during a food order.
The restaurant facility is extremely dirty and poorly maintained.
Business reply on Google
Ahoy, Derek Mooney. Thank you for bringing this to our attention. We're sorry your experience didn't live up to the Long John Silver standard. We have escalated your concerns internally for further review. If you'd like to share additional details about your experience, you can contact us at https://www.ljs-cares.com/.
Long wait times and poor restaurant cleanliness.
Business reply on Google
Hi Ken Walker, we're really sorry to hear things didn't go as they should've during your visit. That's not the kind of experience we want for anyone to have at our place. We'd love a chance to make things right — when you've got a moment, swing by https://www.ljs-cares.com/ and share a bit more with us. We sure hope to see you again for a better experience next time around.
Long wait times, incorrect food orders, and poor facility cleanliness.
Business reply on Google
Ahoy, Nia Whyte. Thank you for bringing this to our attention. We always aim to deliver great service and top-notch food, and we're sorry we didn't meet your expectations this time. We'd love to hear more and make it right. When you get a chance, please reach out to us at https://www.ljs-cares.com/. We look forward to giving you a better experience next time.
The restaurant is extremely dirty with poor maintenance and sanitation.
Business reply on Google
Hi Rodney Garren, we sincerely regret that your visit left such a negative impression. Cleanliness and upkeep should never fall below standard, and it's clear we missed the mark. While our food quality is something we take pride in, it doesn't excuse the condition you described. We're committed to providing a better experience for all customers and will be reviewing your feedback internally for immediate follow-up. Please reach out to us at https://www.ljs-cares.com/ so we can discuss this further and make things right. We hope to have the opportunity to serve you again.
Excessive wait time and poor management of customer service
Business reply on Google
Ahoy Allison Wadding, thank you for sharing your experience with us. We're disappointed to hear you felt let down during your recent visit. We strive to bring our guests high-quality food and service, and we're sorry that your experience didn't live up to the Long John Silver standard. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/.
Food was served cold, hard, and excessively soaked in oil.
Business reply on Google
Ahoy, Rico Martin. Thank you for bringing this to our attention. We strive to provide excellent service and high-quality food - we are sorry we missed the mark. We would like to hear more about this and make things right. When you have a minute, please reach out to us at https://www.ljs-cares.com/. We hope we can provide a better experience next time.
facility is in disrepair with poor maintenance and missing menu items
Business reply on Google
Hi Cheryl Jacob, your safety is our top priority, and we're distressed to hear about any concerns you experienced. We're conducting a thorough investigation to ensure our establishment meets the highest safety standards. Your well-being matters, and we're committed to making necessary improvements for a secure and pleasant experience. Thank you for bringing this to our attention.