Long John Silver's | A&W
🍽️ Restaurants · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
The restaurant floors and tables were dirty and covered in trash.
Business reply on Google
Hi Erin — we’re really sorry you walked into a restaurant that wasn’t clean. Trash on the floors and tables that were dirty is absolutely not the kind of experience we want you to have at Long John Silver’s, and it sounds like you were left dealing with it instead of getting taken care of right away. Please fill out this form https://go.momos.com/YIu4f so our team can reach out and follow up with you as soon as we can. Hope you’ll give us another chance to make it right next time.
The food served was crumbled and unrecognizable.
Business reply on Google
Hi Bri—oh no. That sounds like the fish and fries you got were really off, like the pieces weren’t cooked or served in a way you could actually enjoy, and the plate ended up being a mess. We’re sorry that this wasn’t the quality you expected from Long John Silver’s. Please fill out https://go.momos.com/SmvkP so our team can follow up and make this right.
The meal portion size was insufficient for the price paid.
Business reply on Google
Hi Jessica — that doesn’t sound like good value at all, and you’re right to be frustrated. Long John Silver’s should’ve given you a fuller meal for what you paid, and we missed the mark. Please fill out this form https://go.momos.com/xPBTf so our team can follow up and make it right. Hope to see you again soon.
The food was served cold and the fish portion was small.
Business reply on Google
Hey Review — we’re really sorry your visit to Long John Silver’s missed the mark. Cold food is not what you should get, and hearing that the service felt unfriendly is upsetting. We’ll take your comments seriously so this doesn’t happen again.
Staff member was rude and failed to listen to the customer.
stale food, dirty facility, and poor staff attentiveness
Business reply on Google
Hi Todd, we're truly sorry to hear that your experience was marred by cleanliness issues and service lapses. We appreciate your feedback and want to make things right — please fill out this form https://go.momos.com/oJKQt and our team will reach out to you soon.
The food quality and portion presentation do not match advertised standards.
Business reply on Google
Hi Robert, we're truly sorry to hear that your recent visits to Long John Silver's haven't met your expectations regarding the quality of our chicken and fish. We genuinely appreciate your feedback, and it’s important for us to address this issue. Please fill out this form https://go.momos.com/lmcyi so our team can follow up with you. We hope to provide a better experience for you next time.
Incomplete order received with cold food and poor staff attention.
Business reply on Google
Hi Onnika, we’re truly sorry to hear that your recent visit to Long John Silver’s didn’t meet your expectations. It’s concerning to know that your food was cold and that you didn’t receive the sides you ordered — that’s not the quality we strive for. Please fill out this form https://go.momos.com/BEOLZ so our team can address this issue directly. We appreciate your feedback and hope we can provide you with a much better experience next time.
Staff ignored customers and food was overpriced, slow, and poor quality.
Business reply on Google
Hi Mike Huizenga, we're truly sorry to hear that your experience at Long John Silver’s was disappointing due to slow service and food quality issues. Your feedback is very important to us, and we want to make things right. Please fill out this form https://go.momos.com/ULj9J so our team can look into your concerns. We appreciate your understanding and hope to serve you better next time.
customer experienced long wait times and skipped order sequence
Business reply on Google
Hi Jaxon, we're truly sorry to hear about the long wait and confusion during your visit to Long John Silver's. We value your feedback and want to improve your experience. Please fill out this form https://go.momos.com/icvIQ so our team can follow up with you directly. Thank you for bringing this to our attention, and we hope to serve you better soon.
Food was cold and the dining area was dirty.
Business reply on Google
Ahoy, thank you for sharing your experience with us. We're disappointed to hear you felt let down during your recent visit. We strive to bring our guests high-quality food and service, and we're sorry that your experience didn't live up to the Long John Silver standard. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/.
Employee displayed unprofessional and rude behavior toward a customer.
Dirty tables, poor staff assistance, and excessive wait times.
Business reply on Google
Ahoy Rebecca, thank you for sharing your experience with us. We're disappointed to hear you felt let down during your recent visit. We strive to bring our guests high-quality service while keeping our restaurant well-maintained, and we're sorry that your experience didn't live up to the Long John Silver standard. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/.
Excessive drive-thru wait time and rude staff behavior.
Business reply on Google
Hi Jenna Perryman, we're really sorry to hear things didn't go as they should've during your visit. That's not the kind of experience we want for anyone to have at our place. We'd love a chance to make things right — when you've got a moment, swing by https://www.ljs-cares.com/ and share a bit more with us. We sure hope to see you again for a better experience next time around.
Food was prepared too early and packaging was damaged
Business reply on Google
Ahoy, we're sorry your recent visit didn't live up to the Long John Silver standard. We strive to provide high-quality food, so it means a lot that you took time to let us know about your experience. We'd love to hear more about it at https://www.ljs-cares.com/. We hope you visit us again soon.
Long drive-thru wait, distracted staff, missing items, and poor food quality.
Business reply on Google
Ahoy, C. A. Tucker. Thank you for bringing this to our attention. We always aim to deliver great service and top-notch food, and we're sorry we didn't meet your expectations this time. We'd love to hear more and make it right. When you get a chance, please reach out to us at https://www.ljs-cares.com/. We look forward to giving you a better experience next time.
Missing items and poor food quality in order
Business reply on Google
Ahoy Justin Kale, thank you for sharing your experience with us. We're disappointed to hear you felt let down during your recent visit. We strive to bring our guests high-quality food and service, and we're sorry that your experience didn't live up to the Long John Silver standard. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/.
Slow service, missing items, poor food presentation, and broken bathroom lock.
Business reply on Google
We are sorry to hear this was your experience with us, Nicholas Bleuer. We want to make sure we are providing excellent service and that you get exactly what you ordered. Thank you for bringing this to our attention. We would like to hear more about this and make things right. When you have a minute, please reach out to us at https://www.ljs-cares.com/. We hope to have the opportunity to serve you again.
The food served was overcooked, greasy, and lacked sufficient meat.
Business reply on Google
Ahoy, Nancy. We're sorry to hear your recent visit didn't live up to the Long John Silver standard. We want to make sure we're providing consistently excellent food and service. Please reach out to us at https://www.ljs-cares.com/ so we can learn more about your experience and make things right. We hope you visit us again soon.
Long wait times, poor hygiene, and unprofessional staff behavior.
Business reply on Google
Ahoy Theodore, thank you for sharing your experience with us. We're disappointed to hear you felt let down during your recent visit. We strive to bring our guests high-quality food and service while keeping our restaurant well-maintained, and we're sorry that your experience didn't live up to the Long John Silver standard. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/.