Long John Silver's
🍽️ Restaurants · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Staff displayed a lack of respect and poor work ethic.
Business reply on Google
Hi Deep — we’re really sorry a staff member spoke to you in such a disrespectful way during your visit. That’s not the experience we want anyone to have at Long John Silver’s, and we want to look into what happened so it can be handled properly. Please fill out this form https://go.momos.com/LCFNh and our team will be in contact as soon as they can. We hope you’ll give us another chance for a better experience next time.
customer served raw food and denied promised replacement by staff
Business reply on Google
Hey Talmeaka — that’s not the experience we want for you. Fish that looks cooked on the outside but is raw inside is absolutely not okay, and we’re sorry you had to make extra trips just to get it handled. If you can, please fill out https://go.momos.com/78oiU so the team can follow up and make this right.
The chicken was tough and the batter was undercooked.
Business reply on Google
Hi Wanita — that’s not the experience we want for you. We’re really sorry the chicken was tough and the batter wasn’t fully cooked. Please fill out the form here https://go.momos.com/2YL5Y so our team can follow up and make this right.
Excessive wait time for a small food order.
Business reply on Google
Hey Douglas, that wait time for just a 2-piece chicken meal is definitely not the experience we want you to have, and we’re sorry it took over 30 minutes. Please fill out this form https://go.momos.com/KKYCV so our team can follow up and make things right.
Staff member was rude and distracted by personal phone use.
Business reply on Google
Hi kitcatboy, we're really sorry to hear about your experience with Vanessa and the way she treated you during your visit. That’s not the kind of service we want for our guests. We’d love to address your concerns about her behavior — please fill out this form https://go.momos.com/WI0pD and our team will be in contact as soon as we can. Your feedback is important to us, and we hope to serve you better in the future.
Long drive-thru wait time and incomplete order with insufficient sauce.
Business reply on Google
Hi Sidra, we're truly sorry to hear about the wait and the incomplete order you experienced at our Long John Silver's drive-thru. We aim to provide prompt and accurate service, and it's disappointing to know we fell short this time. Please fill out this form https://go.momos.com/zeRVr so that our team can follow up with you. We appreciate your feedback and hope to do better next time.
Staff exhibited unprofessional behavior and manager appeared to be under influence
Business reply on Google
Hi Jay Robme, we’re truly sorry to hear about your experience at Long John Silver’s. It's disappointing to know that you encountered unprofessional behavior and service. We’d appreciate the chance to address your concerns — please fill out this form https://go.momos.com/5E8ua and our team will be in contact as soon as we can. We hope to serve you better in the future.
The restaurant was out of cod and had poor door access.
Business reply on Google
Hi Alishia, we’re really sorry to hear your visit didn't go as you expected at Long John Silver’s. We completely understand your frustration about the unavailability of Cod and the access issue with our entrance. Your feedback is important, and we’d love to make this right. Please fill out this form https://go.momos.com/yUD1G so our team can follow up with you. We hope to provide a better experience next time.
The restaurant failed to include the ordered fish and sauce.
Business reply on Google
Hi Brad, we're really sorry to hear that your first visit back with us didn’t go as expected. It’s disappointing to know that we missed your fish and sauce, and we're here to help. Please fill out this form https://go.momos.com/xYwUO and our team will be in contact as soon as we can. We appreciate your understanding and hope to serve you better next time.
food was overcooked and sides were not served at proper temperature
Employees were unprofessional and ignored customers while waiting for service.
Business reply on Google
Ahoy, Dustin. Thank you for bringing this to our attention. We strive to provide our guests with excellent service, and we're sorry that your experience didn't live up to the Long John Silver standard. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/.
staff are unresponsive at the drive thru and service window
Business reply on Google
Ahoy, Amanda Turner! Thank you for making us aware. We keep our hours updated at all times and want to make sure we're available for you. We will share your feedback with our Indianapolis team.
Employee was rude and unprofessional during late night service hours.
Business reply on Google
We are sorry to hear this was your experience with us, Demetrius Johnston. We are normally known for our great service, and we regret to hear we missed the mark. Thank you for bringing this to our attention. When you have a minute, please reach out to us at https://www.ljs-cares.com/ so we can learn more and make things right. We hope to have the opportunity to serve you again.
Poor food quality caused physical illness for the customers.
Business reply on Google
Hi Jared, the health and safety of our guests is our utmost priority. This is a serious issue, and we understand the concern it raises. We have escalated your concerns for further review and will share it with our Indianapolis team. If you'd like to share additional details about your experience, you can contact us at https://www.ljs-cares.com/.
Missing order items and undercooked food served by staff
Business reply on Google
Hi Joyce Murff, we're sincerely sorry to hear about any concerns regarding food safety during your visit. Ensuring the well-being of our guests is paramount, and we take this matter very seriously. Rest assured, we're thoroughly investigating and implementing measures to enhance our food safety protocols. We appreciate your vigilance and hope to regain your trust on your next visit.
Incorrect order received and rude treatment by the manager
Business reply on Google
We are sorry to hear this was your experience with us, Cindy Meranda. We want to make sure we are providing excellent service and that you get exactly what you ordered. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/. Thank you for sharing your review.
customers experienced food poisoning after eating at the restaurant
Business reply on Google
Hi Patricia McDaniel, the health and safety of our guests is our utmost priority. Our team members are 100 percent certified in proper food-handling procedures. We have escalated your concerns for further review and will share it with our Indianapolis team. If you'd like to share additional details about your experience, you can contact us at https://www.ljs-cares.com/.
The customer received poor quality food.
Business reply on Google
Ahoy Billy Vales, we're sorry we missed the mark! Please visit https://www.ljs-cares.com/ and give us more information about your trip.
Long wait times and poor food quality.