Long John Silver's
🍽️ Restaurants · Little Rock
total experiences
replied on google
Most reported issues
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Experiences
Lobby is closed and staff are rude.
Business reply on Google
We are sorry to hear this was your experience with us, Stephen Withers. We are normally known for our great service, and we regret to hear we missed the mark. Thank you for bringing this to our attention. When you have a minute, please reach out to us at https://www.ljs-cares.com/ so we can learn more and make things right. We hope to have the opportunity to serve you again.
Drive-thru only accepted cash payments without prior notice
Business reply on Google
We're sorry to hear about this, Paula. We strive to provide a seamless experience, and we understand the need for flexibility in payment options. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/. Thank you for sharing your review.
Incorrect food order and poor quality of fried items
Business reply on Google
Hi Heidi Petty, we're truly sorry that your experience did not meet expectations. We take food quality and customer service seriously, and it is concerning to hear about the issues you faced. Please reach out to us at https://www.ljs-cares.com/ so we can learn more about this and make things right. We hope you visit us again soon.
Staff refused service before the posted closing time.
Business reply on Google
Ahoy, Scott McQuary! Thank you for letting us know about your recent experience. We keep our hours updated at all times and want to make sure we're available for you. We will share your feedback with our Little Rock team.
Staff provided re-cooked food and displayed poor attitude regarding refund request.
Business reply on Google
Ahoy, we regret that your recent experience with our food quality or customer service did not meet your expectations. We apologize for any inconvenience caused and are committed to investigating and rectifying the issues to enhance your future visits. Your feedback is invaluable, and we appreciate the opportunity to make improvements for a better dining experience.
Staff repeatedly hung up on the caller without providing assistance.
Business reply on Google
Ahoy Nicole, thank you for sharing your experience with us. We are real proud of the sea-faring experience we offer to our guests and we're disappointed to hear we missed the mark here. Please reach out to us at https://www.ljs-cares.com/ so we can connect with you. We hope you give us another try in the future.
Small portion sizes and poor quality control of food items.
Business reply on Google
Ahoy, Jodie, thank you for sharing your experience with us. We're sorry to hear your recent visit didn't live up to the Long John Silver standard. We'd love to hear more about it at https://www.ljs-cares.com/. We hope you visit us again soon.
Lobby is closed and drive-thru service is unresponsive.
The food served was burnt and the service was slow.
Under-cooked food served with improper preparation and poor staff hygiene.
Overcooked food, old oil, and incorrect operating hours.
The food was greasy and the fries were cold.
The food served was excessively greasy and inedible.
Long wait times and incorrect order fulfillment by staff.
The fish batter quality is poor and staff refused to answer calls.
Poor service, filthy restaurant, and loud music at the location.
The restroom was out of order and staff was rude.
poor service and unprofessional staff behavior
Manager attempted theft and facility has severe sanitation and food quality issues.