Long John Silver's
🍽️ Restaurants · Louisville
total experiences
replied on google
Most reported issues
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Experiences
Incorrect food order provided after a long wait time
Business reply on Google
Hi Jeff Cornell, we’re very sorry that you waited 15 minutes and still received the wrong food again—your experience is not acceptable, and we’d like to look into what happened; please fill out this form https://go.momos.com/1KdR6 so our team can follow up with you.
Long wait time, cold food, and refusal of refund by staff.
Business reply on Google
Hi Andrea, we're truly sorry to hear that you waited so long for your food and received it cold. That’s not the experience we aim to provide at Long John Silver’s. We want to address this promptly, so please fill out this form https://go.momos.com/wQcRV and our team will reach out to you as soon as possible. We appreciate your understanding and hope to serve you better next time.
The fish served was excessively salty and of poor quality.
Business reply on Google
Hi Gladys, we're truly sorry to hear that your recent visits to Long John Silver’s have not met your expectations due to the saltiness and quality of the food. Your feedback is important to us, and we want to make this right. Please fill out this form https://go.momos.com/trCNB so our team can reach out to you and address your concerns. We appreciate your understanding and hope to serve you better next time.
The food served was dry and overcooked.
Business reply on Google
Hi Gwendolyn, we're truly sorry to hear that your meals were dry and overcooked during your visit to Long John Silver’s. We strive to serve quality food, and it’s disappointing to know we missed the mark this time. Please fill out this form https://go.momos.com/fiC8J so our team can follow up with you. We appreciate your feedback and hope to serve you better next time.
The restaurant failed to provide hushpuppies included in the order.
Business reply on Google
Hi Michael, we're truly sorry to hear about your recent experience at Long John Silver’s. It’s disappointing to know that you didn't receive the hushpuppies you ordered, and we'll make sure to look into this issue. Please fill out this form https://go.momos.com/xs1pi so our team can follow up with you. We appreciate your feedback and hope to serve you better in the future.
undercooked chicken and poor quality side dishes
Business reply on Google
Hi Ashley, we’re really sorry to hear that your experience didn’t meet the Long John Silver’s standard. It sounds like there were multiple issues with your meal, from the chicken not being cooked properly to the wait times and missing items. Your feedback is very important to us, so please fill out this form https://go.momos.com/unNLA and our team will be in contact as soon as we can. We appreciate you bringing this to our attention and hope to serve you better in the future.
Food was served undercooked and cold.
Food served at improper temperatures and order was incorrect.
Staff refused to process payment without a debit card PIN.
The order was not ready at the promised time.
Business reply on Google
Ahoy, Stephen Manley. Thank you for bringing this to our attention. We strive to provide our guests with excellent and prompt service, and we're sorry that your experience didn't live up to the Long John Silver standard. We'd love to hear about it at https://www.ljs-cares.com/. We hope you visit us again soon.
Cross-contamination caused an allergic reaction and poor food quality was observed.
Business reply on Google
Hi Stephanie Farley, the health and safety of our guests is our utmost priority. This is a serious issue, and we understand the concern it raises. We have escalated your concerns for further review and will share it with our Louisville team. If you'd like to share additional details about your experience, you can contact us at https://www.ljs-cares.com/.
Long wait times, incorrect order, and subsequent food poisoning.
Business reply on Google
We are sorry to hear this was your experience with us, Dan Lewis. We want to make sure we are providing excellent service and that you get exactly what you ordered. Thank you for bringing this to our attention. We would like to hear more about this and make things right. When you have a minute, please reach out to us at https://www.ljs-cares.com/. We hope we can provide a better experience next time.
The customer received broken fish pieces instead of whole portions.
Business reply on Google
Ahoy, we're sorry your recent visit didn't live up to the Long John Silver standard. We strive to provide deliciously filling meals, so it means a lot that you took time to let us know about your experience. We'd love to hear more about it at https://www.ljs-cares.com/. We hope you visit us again soon.
The meal quality and value did not meet expectations.
Business reply on Google
Not the experience we want for you. You deserve fresh, delicious meals made just the way you ordered — every time. We'll be sharing your feedback with the crew so we can steer things back on course. When you have a minute, please reach out to us at https://www.ljs-cares.com/ so we can learn more and make things right. Hope you'll drop anchor with us again so we can serve you the way we should.
The fish was overcooked, rubbery, and excessively greasy.
Business reply on Google
Hi Stephanie Swain, the health and safety of our guests is our utmost priority. This is a serious issue, and we understand the concern it raises. We have escalated your concerns for further review and will share it with our Louisville team. If you'd like to share additional details about your experience, you can contact us at https://www.ljs-cares.com/.
Long wait time with cold fries and hard fish served.
Business reply on Google
Hi Kisha C, you should never have to wait this long. It hurts to know your recent visit didn't live up to the Long John Silver's standards. Our goal is always to serve seafood that's hot, fresh and satisfying, with exceptional service you've come to expect. Your feedback will be shared with our team so we can focus on improving. We'd love to hear more about it at https://www.ljs-cares.com/. We hope we can earn back your trust.
Incomplete order and smaller portion sizes of fish provided.
Business reply on Google
Ahoy Cindy! We're glad to hear Julia was able to provide exceptional service that we're known for. However, we're sorry to hear your recent visit didn't live up to the Long John Silver standard. We want to make sure we're providing consistently excellent food and service. Please reach out to us at https://www.ljs-cares.com/ so we can learn more about your experience and make things right. We hope you visit us again soon.
Poor food quality, long wait times, and contaminated fountain drinks.
Food portions are small, poor quality, and overpriced.
Overcooked fish breading and missing items in carryout order.