Long John Silver's | A&W
🍽️ Restaurants · Oklahoma City
total experiences
replied on google
Most reported issues
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Experiences
Order was deleted causing a long wait and poor service
Business reply on Google
Hi Jerry — that sounds incredibly frustrating, and we’re really sorry your to-go order took 45 minutes only to be deleted, especially with no apology and a slow refund process. Please fill out this form https://go.momos.com/X8End so our team can look into what happened and make it right.
The restaurant was unsanitary and caused food poisoning.
Business reply on Google
Hi Kalikala—I'm really sorry you had to deal with a dirty, cluttered store (trash on tables and chairs everywhere), and that what you ate left your fiancée sick for days. That's not the experience we want for you, and we’ll take this seriously.
Long wait times and poor staff communication regarding order status
Business reply on Google
Hey Katie, waiting that long with zero acknowledgment—and then watching orders being completed without anyone calling them out or noticing people were struggling—isn’t the experience you should have at Long John Silver’s. We’re really sorry the lobby felt that chaotic and that you saw dine-in orders being wrong too. Please fill out this form https://go.momos.com/6Ydro so our team can follow up with you and sort this out as quickly as possible. Hope to see you again soon.
Understaffed location with stale food and uncleaned dining area.
Excessive drive thru wait time compared to carry out service.
Business reply on Google
Hi JarheadJohnHead — waiting from 6:28pm to 7:20pm in the drive-thru is not the experience we want for you, and we’re really sorry. Please fill out this form https://go.momos.com/vODyp so our team can follow up and make things right.
staff were rude and unprofessional to the customer
Business reply on Google
Hi Taj, we’re really sorry the staff at Long John Silver’s treated you rudely and made you feel unwelcome as a paying customer—that’s not the experience we want for anyone. Please fill out this form https://go.momos.com/nHTtZ so our team can look into what happened and follow up with you. We hope you’ll give us another chance for a better visit next time.
restaurant lacked napkins and had dirty tables
Business reply on Google
Hi Grace, we're truly sorry to hear that your recent visit to Long John Silver’s didn't meet your expectations. We appreciate your feedback regarding the cleanliness and service issues you encountered, and we're committed to improving. Please fill out this form https://go.momos.com/iV0KI so we can address these concerns and ensure a better experience in the future.
Poorly cooked food, lack of seasoning, and unsanitary, slippery floor conditions.
Business reply on Google
Hi Rita, we're really sorry to hear about your experience with the undercooked and overcooked shrimp, as well as the cleanliness issues you mentioned. That's certainly not the standard we aim for at Long John Silver’s. Your feedback is important, and we’d like to address these concerns — please fill out this form https://go.momos.com/G29oE so our team can follow up with you. Thank you for bringing this to our attention, and we hope to serve you better next time.
The drink machine is broken and food is served cold.
Business reply on Google
Hi Ethan, we're truly sorry to hear that your experiences at Long John Silver’s have not met your expectations, particularly regarding the food quality and drink service. We appreciate your feedback, and it’s important for us to address these issues. Please fill out this form https://go.momos.com/o4FWL so our team can follow up with you. Thank you for bringing this to our attention, and we hope to serve you better next time.
The restaurant served cold, old food and provided incomplete orders.
Business reply on Google
Hi Toneesha, we’re really sorry to hear that your recent experiences with us have not met your expectations. It’s disappointing to learn about the missing items and the quality of food you received. We take this feedback seriously and would love to address your concerns — please fill out this form https://go.momos.com/uhJE6 and our team will be in contact as soon as we can. We hope to serve you better next time.
Missing paid items and inconvenient mobile order pickup policy.
Business reply on Google
Hi Dawn, we’re truly sorry to hear that your experience didn’t meet your expectations regarding your mobile order at Long John Silver’s. We understand how frustrating it can be to have to go inside for pickup, especially when you’ve paid extra for your order. Thank you for sharing this feedback with us. Please fill out this form https://go.momos.com/O5myA and our team will be in contact as soon as we can. We appreciate your understanding and hope to provide you with a better experience next time.
Dirty facility, missing menu items, long wait, and poor food quality.
The restaurant restrooms and dining areas were extremely dirty and neglected.
Inaccurate portion sizes, stale food, poor cleanliness, and long wait times.
Business reply on Google
Ahoy, Erick Drake. Thank you for bringing this to our attention. We always aim to deliver great service and top-notch food, and we're sorry we didn't meet your expectations this time. We'd love to hear more and make it right. When you get a chance, please reach out to us at https://www.ljs-cares.com/. We look forward to giving you a better experience next time.
burnt food provided and refund request denied by staff
Business reply on Google
Ahoy Scott, we appreciate you raising these concerns. This should never be your experience at a Long John Silver's, and certainly not the standard we hold ourselves to at Oklahoma City. We will address this with our team and would also love to hear from you directly. You can contact us at https://www.ljs-cares.com/. Thank you for sharing your review.
Poor food quality and lack of cleanliness in the dining area.
Business reply on Google
Ahoy Jeannie, thank you for sharing your experience with us. We're disappointed to hear you felt let down during your recent visit. We strive to bring our guests high-quality food and service while keeping our restaurant well-maintained, and we're sorry that your experience didn't live up to the Long John Silver standard. We'd love to hear more about it at https://www.ljs-cares.com/. We hope you visit us again soon.
The hush puppies were overcooked and the chicken portion was small.
Business reply on Google
Ahoy, Meagan Turner. We're sorry your recent visit didn't live up to the Long John Silver standard. We strive to provide high-quality food, so it means a lot that you took time to let us know about your experience. We'd love to hear more about it at https://www.ljs-cares.com/. We hope you visit us again soon.
Long drive-thru wait time and missing food item from order.
Broken air conditioning, overcooked food, and slippery greasy floors.
Incorrect billing charges and repeated errors with the food order.