Long John Silver's | KFC
🍽️ Restaurants · Springfield
total experiences
replied on google
Most reported issues
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Experiences
The order was missing items and no receipt was provided.
Incorrect pricing charged and soda machine serving flat drinks
The business was closed despite posted operating hours.
The store closed earlier than the posted operating hours.
Staff was rude and provided poor quality food
Customer found hair in food and was denied a refund
rude staff and poor quality food served at drive thru
Customer was overcharged for a meal and received poor service.
Business reply on Google
Hi Amy, we’re really sorry to hear that your recent experience at Long John Silver’s didn’t meet your expectations regarding the freshness of the food and the service. We truly value your feedback and want to address your concerns. Please fill out this form https://go.momos.com/1lyia so our team can get in touch with you. We hope to provide a better experience next time.
Unsanitary food handling and rude staff behavior at the restaurant.
Business reply on Google
Hi Derreck, we’re truly sorry that your recent visit to Long John Silver’s didn't meet your expectations, especially regarding the food quality and service you experienced. Your feedback is really important to us, and we'd love to address your concerns more thoroughly. Please fill out this form https://go.momos.com/B01lo so our team can follow up with you. We hope to provide a better experience next time.
Long wait time and incorrect order fulfillment
Business reply on Google
Hi Joane, we're truly sorry to hear about the long wait and mix-up with your order at Long John Silver’s. Your experience doesn’t reflect our standards, and we appreciate you bringing this to our attention. Please fill out this form https://go.momos.com/G89br so our team can follow up and address these concerns. We hope to serve you better next time.
Manager was rude and rushed the customers during the ordering process.
Business reply on Google
Hi Joshuaandcrystal, we’re truly sorry to hear about your experience with Dillon and the service you received. That’s not the level of professionalism we aim for at Long John Silver’s. We value your feedback greatly and would like to address your concerns. Please fill out this form https://go.momos.com/Bqg9A so our team can follow up with you. Thank you for bringing this to our attention and we hope to serve you better in the future.
The food was oily, burnt, and had an unpalatable texture.
Business reply on Google
Hi John, we’re really sorry to hear that your recent experience with Long John Silver's didn't meet your expectations regarding our food quality. We want to make things right and appreciate you bringing this to our attention. Please fill out this form https://go.momos.com/pnFJb and our team will be in contact as soon as we can. We hope to provide you with a better experience next time.
Incorrect order and poor food quality due to overheated oil.
Business reply on Google
Hi Ray, we're truly sorry to hear about the issues you experienced with your order, including the wrong drink and overcooked items. Your feedback is important to us, and we’d like to make it right. Please fill out this form https://go.momos.com/BaA25 so our team can follow up with you promptly. We appreciate your understanding and hope to provide you with a better experience next time.
Staff used verbal abuse and closed the restaurant before posted hours.
Staff provided incorrect food orders and displayed unprofessional, unhygienic behavior.
Staff refused to provide extra vinegar despite offer to pay
Staff were rude and failed to provide utensils or condiments.
Missing sauce and incorrect portion size for mashed potatoes.
The food served was poor quality and the fries were burnt.