LongHorn Steakhouse
🍽️ Restaurants · Castleton
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Slow service and inedible overcooked wings provided by the restaurant.
restaurant requires entire party to be present before seating
The restaurant is slow to bring out prepared to-go orders.
Long wait time despite empty tables and poor staff management
Incorrect steak sizes, overcooked meat, and poor food quality.
staff ignored a group of eight customers waiting to be seated
The customer experienced poor service and long wait times for staff.
Customer was ignored by staff and could not get service.
Long wait times and discriminatory treatment by staff and management.
Slow service and poor quality, overcooked steaks served at this location.
The restaurant was dirty and understaffed with no hostess present.
Long wait times and incorrect drink orders at the bar.
Staff member refused seating and was disrespectful to customers.
The restaurant served a T-bone steak instead of a porterhouse.
Business reply on Google
Your anniversary should’ve been celebrated with bold flavor and great service-not confusion and disappointment. We’re sorry we missed the mark. We’d appreciate the opportunity to connect and make this right. Please reach out to us at guestrelations@gr.longhornsteakhouse.com with the subject line "Reply # 6471017" so we can follow up directly.
Poor service, rude staff behavior, and foreign object in food.
Long wait times, poor service, and incorrect food order delivery.
Poor quality prime rib and lack of expected menu accompaniments.
The meal served was excessively greasy and burnt.
Business reply on Google
Hattie, we’re sorry to hear you didn’t have a great experience and we’d like to learn more. Please send us an email at Social@LongHornSteakhouse.com with your full name and phone number along with the check/order number from your receipt if you have it. Also, let us know that you contacted us here on Google about your visit to our location in Castleton, IN.
Steak was overcooked and management was unhelpful.
Business reply on Google
Bonnie - you deserve the perfect steak every time, and we’re sorry to hear we let you down. Please email Social@LongHornSteakhouse.com with your full name, receipt or order number, and phone number. Be sure to remind us you were at our Indianapolis location, and that you originally reached out to us here on Google.