LongHorn Steakhouse

🍽️ Restaurants · Cheektowaga

20

total experiences

5%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

WorstStaff BehaviorFrom Google Reviews
Aug 23, 2026

Manager and server displayed rude and unprofessional behavior toward the group.

WorstBilling & ChargesFrom Google Reviews
Jul 27, 2026

Long wait times, incorrect billing, and unprofessional management.

WorstCustomer ServiceFrom Google Reviews
Jul 10, 2026

Inconsistent information provided regarding takeout order availability

WorstCleanliness & HygieneFrom Google Reviews
Jun 23, 2026

a pest was found on the dining table

WorstStaff BehaviorFrom Google Reviews
May 13, 2026

Poor food quality and discriminatory behavior from the restaurant manager.

WorstStaff BehaviorFrom Google Reviews
May 7, 2026

Staff refused to seat a large party despite available table space.

WorstStaff BehaviorFrom Google Reviews
Apr 27, 2026

Manager refused to seat large group and acted aggressively toward customers

WorstCustomer ServiceFrom Google Reviews
Apr 26, 2026

Manager refused to accommodate a large party with nearby seating

WorstStaff BehaviorFrom Google Reviews
Apr 26, 2026

Manager refused to seat a large party together and expelled them.

WorstCustomer ServiceFrom Google Reviews
Apr 26, 2026

Manager refused to seat a large party together without valid reason

WorstCustomer ServiceFrom Google Reviews
Apr 9, 2026

Poor service, disorganized staff, and unkempt restaurant conditions.

WorstProduct / Service QualityFrom Google Reviews
Mar 18, 2026

The steak, lobster, and side dishes were poorly prepared and inedible.

WorstStaff BehaviorFrom Google Reviews
Mar 9, 2026

Staff provided incorrect food and refused to resolve payment disputes professionally.

WorstCustomer ServiceFrom Google Reviews
Mar 8, 2026

Poor food quality and rude service during a busy period.

WorstCustomer ServiceFrom Google Reviews
Feb 24, 2026

Cold food served and manager refused to address the issue

WorstCustomer ServiceFrom Google Reviews
Feb 22, 2026

Long wait times and cold food served with dismissive staff attitude.

WorstProduct / Service QualityFrom Google Reviews
Oct 1, 2025

Multiple entrees were overcooked, improperly prepared, and contained spoiled vegetables.

WorstProduct / Service QualityFrom Google Reviews
Nov 8, 2023

Foreign object found inside the dessert served to the customer

WorstProduct / Service QualityFrom Google Reviews
Aug 12, 2023

Food served undercooked and cold with poor staff response.

Business reply on Google

We never want to disappoint a fellow steak lover and want to learn more about what happened. Please send details to Social@LongHornSteakhouse.com with your full name, receipt or order number (if available), and phone number.

WorstProduct / Service QualityFrom Google Reviews
Mar 10, 2023

Steaks were served cold and tough with overcooked broccoli.