LongHorn Steakhouse
🍽️ Restaurants · Fairview Heights
total experiences
replied on google
Most reported issues
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Experiences
Undercooked chicken served and multiple errors made with the order.
Server provided poor service and exhibited racially insensitive behavior.
Poor service and improperly cooked steaks.
Incorrect order items, missing sauce, cold fries, and overly salty chicken.
The stuffed mushrooms did not match the advertised menu photos.
Staff member hung up on customer and ignored follow-up calls.
Food served cold and reheated poorly with unhelpful management response.
Steak was overcooked and Brussels sprouts were cold and undercooked.
The steak was overcooked and the salad was missing ingredients.
One meal was significantly delayed and served incorrectly.
Excessive noise, poor service, and unsatisfactory food quality.
The chicken was inedible and the steak was poor quality.
Steak was undercooked and the macaroni and cheese was burnt.
excessive wait times for service and indifferent management response
Steak was tasteless and chewy with excessive wait times.
The steak was burnt and the potato lacked seasoning.
Business reply on Google
We hate to hear we’ve let you down with the steak you received in Fairview Heights. We'd like to have our Guest Relations Team contact you directly. Please email us at Social@LongHornSteakhouse.com with your full name, phone number, receipt or order number, and remind us that you originally contacted us here on Google.
Inconsistent food preparation and poor staff communication regarding customer preferences.
Business reply on Google
Yosef, we’re disappointed to hear about your experience at our Fairview Heights, IL location. If you’d like to speak more about this, please email Social@LongHornSteakhouse.com. Send us your full name, phone number, receipt or order number, and please remind us you posted on Google.
order was not ready and staff displayed poor attitude
Business reply on Google
Tremayne, we want every part of your takeout experience to be 5-star and we're sorry it wasn't. Please email us at Social@LongHornSteakhouse.com with your full name, phone number, and receipt or order number. Be sure to remind us that you contacted us on Google about our Fairview Heights, IL location.
Filthy floors, hair in food, and undercooked chicken served.
Business reply on Google
Jocelyn, we’re disappointed to hear about your experience at our Fairview Heights location. If you’d like to speak more about this, please email Social@LongHornSteakhouse.com. Send us your full name, phone number, receipt or order number, and please remind us you posted on Google.