LongHorn Steakhouse
🍽️ Restaurants · Kansas City
total experiences
replied on google
Most reported issues
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Experiences
Rude service, unclean tables, and poor food quality.
The food quality at this location is poor.
Staff discarded an untouched steak left at the table
Food contained hair and was overly salty with poor facility cleanliness.
Poor service and low quality food required manager intervention
Staff member was rude and threw menus at the table.
Poor service, delayed items, and cold bathroom temperature.
The steak and lobster served were tough and had off smells.
Waitress provided poor service and ignored customers to socialize with staff.
dirty plates provided and steaks were served dry
steak and soup served undercooked and of poor quality
Poor service, dirty plates, and incorrectly prepared food items.
Slow service and poor food quality at the restaurant.
undercooked meat served in a takeout order
Business reply on Google
We’re disappointed to hear about your experience. If you’d like to speak more about this, please email Social@LongHornSteakhouse.com. Send us your full name, phone number, receipt or order number, and please remind us you posted on Google, and that it was for our 9400 Northeast Barry Rd, Kansas City, location.
Steak was overcooked and server practiced poor hygiene
Business reply on Google
Chloe - you deserve nothing less than a 5-star experience, and we’d like to try to help make it right. Please email Social@LongHornSteakhouse.com with your full name, phone number, receipt or order number, and some details about what happened during your visit. Be sure to remind us that you reached out to us here on Google and that you visited our 9400 Northeast Barry Rd, Kansas City location.
Waitress was rude and falsely accused customer of not paying bill.
Poor food quality and service leading to customer food poisoning.
Waitress overcharged for menu item and lied about the price.
Steak overcooked, slow service, and dirty garnish in drink.